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We are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence.
Job Responsibility:
Front Desk Leadership: Act as the primary person managing the reception area, ensuring it is consistently organised and presentable
Administrative Excellence: Manage incoming calls, coordinate outgoing couriers, and handle mail distribution
Onboarding Support: Prepare access cards and welcome kits for new hires, and manage visitor registration for internal and external stakeholders
Office Experience Assistance: Provide administrative support for office operations, including Purchase Order Requisitions and data reporting
Event Coordination: Assist the Office Experience team with managing office events and serve as a key member of the Emergency Response Team
Stakeholder Engagement: Work closely with the Managing Director, Executive team, Finance, and People & Culture departments to support daily operations
Requirements:
3 to 5 years of experience in a front reception or high-level administrative role
Must demonstrate exceptional customer service skills for both internal and external stakeholders
Strong skills in Microsoft Office Suite 365
Knowledge of Canva is highly preferred
Experience with digital workflow systems (e.g., ServiceNow) or telephony systems (e.g., PureCloud, Mitel) is an advantage
Highly Presentable: Comfortable acting as the public face of the organisation
Proactive & Independent: Ability to manage your own workflow and think innovatively to solve problems
Multitasking: Proven ability to handle high-pressure environments and juggle multiple priorities simultaneously
Attention to Detail: Meticulous approach to documentation and office presentation
Nice to have:
Knowledge of Canva
Experience with digital workflow systems (e.g., ServiceNow) or telephony systems (e.g., PureCloud, Mitel)