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Receptionist/Concierge

United Kingdom, Reading 13.00 GBP / Hour · Job Posted May 27, 2026
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Job Description

Are you a friendly, organised, and proactive individual with a passion for customer service? Our client is seeking a dynamic Receptionist/Concierge to create a welcoming atmosphere. If you thrive in a vibrant environment and enjoy building community connections, we want to hear from you!

Job Responsibility

  • Ensure communal areas and available apartments are always well-presented and inviting
  • Act as the first point of contact for residents, addressing maintenance issues and requests promptly
  • Report building issues to the relevant team members to ensure swift resolutions
  • Provide exceptional customer service, creating a warm and friendly environment
  • Organise and coordinate tenant services through third-party providers and in-house initiatives
  • Communicate important information effectively across various channels
  • Foster a sense of community by organizing events and innovative communication strategies
  • Conduct regular inspections of communal areas and apartments to maintain high standards
  • Manage contractor appointments and log maintenance issues to meet service levels
  • Complete check-in and check-out reports, ensuring accurate deposit returns
  • Ensure compliance with health and safety statutory requirements throughout the development

Requirements

  • Previous Front of House/Corporate Reception/Concierge experience
  • Positive, can do attitude
  • Ability to think on your feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised and meticulous
  • Excellent written and spoken etiquette

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