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14forty Logo 14forty · Hospitality and Tourism

Receptionist and Switchboard Operator

United Kingdom, London Employment contract 27081.00 GBP / Year · Job Posted February 19, 2026
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Job Description

We are seeking a Part-time Receptionist and Switchboard Operator to join our Rapport team of 18 Ambassadors. This role is based at our client’s office near Bank / Monument station. In this position, you will manage reception services and operate the switchboard, delivering exceptional customer service and maintaining a professional standard across both front-of-house and back-of-house duties. You will consistently provide a warm, welcoming presence and respond promptly to internal and external enquiries. A strong guest-focused approach and a commitment to exceeding expectations are essential.

Job Responsibility

  • Promoting and supporting a first-class and professional front-of-house service to employees, guests, and visitors either in person or over the telephone
  • Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls
  • Ensuring all the procedures and standards as described in the manual are adhered to at all times
  • Maintaining efficient relationships and communication with all support departments (AV/Catering/Facilities)
  • Managing the meeting rooms and allocating all the requests whenever possible
  • Paying attention to details in all aspects of service and presentation, to maintain and improve on current standards being achieved

Requirements

  • Outgoing personality and ability to easily build rapport with key stakeholders
  • Excellent personal presentation and interpersonal skills
  • Highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow
  • Ability to work well under pressure and act proactively and intuitively, with a flexible approach at all times
  • Passionate about delivering high standard service and going the extra mile
  • Ideally, at least one year of experience in a similar role within a five star hotel or corporate environment

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause
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