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Are you a friendly and organised individual with a passion for delivering exceptional service? Our client, a resident-managed housing organisation, is seeking an enthusiastic Receptionist to join their team! You will play a vital role in a busy housing office, making a real difference in the lives of residents. You will be the first point of contact for residents and visitors, playing a crucial role in scheduling responsive repairs and coordinating essential services. You will ensure effective communication and facilitate the smooth operation of the office.
Job Responsibility:
Point of contact for residents and visitors
Log, schedule and manage repair cases using internal systems and trackers
Coordinate inspections and appointments with residents, surveyors, and contractors
Raise repair and compliance orders and support statutory inspections
Maintain accurate records, reports and logs
Monitor contractor progress, invoices, and completion timescales
Log repairs accurately
Liaise with residents to arrange access, resolve issues, and manage follow‑ups
Requirements:
Previous experience within a similar position
Proficient in MS office
Confident communication skills and able to liaise with all people
Ability to prioritise and adapt to changing demands
What we offer:
27 days of holiday plus bank holidays (increasing with service)