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NEC Software Solutions Logo NEC Software Solutions · Office Administration

Receptionist Administrator

United Kingdom, London · Job Posted February 18, 2026
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Job Description

This role plays a key part in delivering excellent customer service across London Tribunals, a busy independent tribunal service. The successful candidate will join a team providing front of house reception at the hearing centre, supporting the appeal process against Penalty Charge Notices.

Job Responsibility

  • Act as the initial point of contact for the public attending appeal hearings
  • Provide a high quality service to independent adjudicators, colleagues, and the public
  • Work within established business processes and procedures to administer tasks supporting the overall service
  • Undertake key tasks which underpin the appeal hearing process efficiently and to a high standard
  • Cultivate a welcoming environment for everyone using and working at London Tribunals
  • Deal with a wide range of personal, written and telephone enquiries
  • Identify case management issues requiring attention of management and refer on where necessary

Requirements

  • Experience in a front of house reception role within a formal environment, working effectively as part of a team to deliver a high-quality public-facing service
  • Experience of working in a legal environment (desirable)
  • Experience of working with a legal case management software application (desirable)
  • A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision (desirable)
  • Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable)
  • Experience in using ICT applications, including Microsoft Word and Excel (essential) and Google Sheets and Gmail (desirable)
  • Must be able to demonstrate a pre-existing right to work and travel within the UK

Nice to have

  • Experience of working in a legal environment
  • Experience of working with a legal case management software application
  • A clear understanding of working in a statutory environment and dealing with unhappy service users
  • Clear understanding of administering an appeals service
  • Experience using Google Sheets and Gmail

What we offer

  • Private Medical Cover funded by NEC for Employees (option to add family)
  • 25 days paid holiday with option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (option to increase)
  • Group Pension Plan with employer contributions up to 8.5%
  • Flexible benefits selection
  • Employee assistance programme
  • Free access to LinkedIn Learning
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