Job Description
NPS East Hill Probation Role: Receptionist / Administrator Contract Duration: Until Sepetember 2026 Pay Rate: £13.36 per hour Location: Wandsworth, London Overview of the Role This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities. The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided. The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled. Summary of the Role To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures. Responsibilities and Duties The post holder will be required to undertake the following: Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email. Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required. Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required. Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius). Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers. Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings. Support meetings and events, including room setup and registration where required. Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties. Support health and safety and building security, including acting as a key holder, monitoring CCTV, testing alarms, assisting with evacuations, and undertaking Fire Warden or First Aider duties where trained. Support risk assessments in the absence of a line manager, where appropriately trained
