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Receptionist/administrator

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Navigo Health and Social Care CIC

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Location:
United Kingdom , Grimsby

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

25272.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for a Band 2 receptionist/administrator to provide administrative support to the clinical team at our North East Lincolnshire Talking Therapies service.

Job Responsibility:

  • Meet and greet/liaise on the telephone as the first point of face to face contact for service users, families and visitors processing referrals, booking appointments and liaising with service users throughout the working day
  • Deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns
  • Use the Clinical Database System which is constantly being reviewed and the processes developed using new electronic ways of working
  • Management of reception and general administrative support the post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service
  • Assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times
  • Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo Values
  • Be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times
  • Assist in administrative duties under direction from Senior Administration staff within the provision of team requirements
  • Undertake relevant duties required from time to time as requested by Management which correspond to the general character of the post and is commensurate with the level of responsibility
  • Use the clinical database system of the organisation

Requirements:

  • Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
  • Willingness to undertake training
  • Experience of working in a team
  • Experience of working in a busy office environment with the ability to multi-task
  • Ability to work to processes and set deadlines
  • Excellent communication skills
  • articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
  • Attention to detail and accuracy
  • Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
  • Adaptable and flexible in approach to working practice
  • Ability to use own initiative
  • Ability to work under pressure
  • Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
  • Good IT skills
  • Willingness to undertake further training as required

Nice to have:

  • Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
  • RSA/OCR I Typing/Word Processing standard
  • Ability to deal with stressful situations and clients
  • Fire Warden trained or willing to work towards if required by area of service
  • First Aid trained or willing to work towards if required by area of service
  • Proof Reading trained or willing to work towards
  • Knowledge of mental health services
  • Knowledge of hospital administration systems
  • Knowledge of medical terminology

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 25, 2026

Employment Type:
Parttime
Work Type:
On-site work
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