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Operose Health Logo Operose Health · Customer Service

Receptionist/Administrator

United Kingdom, Burnley 24960.00 GBP / Year · Job Posted June 15, 2026
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Job Description

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE. Caring - We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious - Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful - Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence - We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Job Responsibility

  • Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality
  • Emailing, scanning and coding clinical correspondence
  • Processing prescriptions requests
  • Utilising other information systems to support efficient workflow processes

Requirements

  • Reception or customer care experience is essential as well as an excellent communicator both spoken and written
  • Must have basic PC skills such as Word, Excel and email
  • Able to work within processes, procedures and maintain confidently and data security
  • Previous experience of working in the NHS is welcome but not essential

Nice to have

Previous experience of working in the NHS

What we offer

  • 27 days annual leave plus bank holidays pro rata
  • Access to our bespoke learning management system and annual formative clinical assessments to support competency development
  • The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop
  • Car benefit scheme – specialising in electric vehicles
  • Cycle to work scheme
  • Travel season ticket loans
  • Discount cards
  • Employee wellbeing services including free yoga videos and employee wellbeing app
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