Reception Veterinary Nurse Job at Animal Trust (Ellesmere Port, Cheshire)

Reception Veterinary Nurse

Animal Trust

Location:
United Kingdom , Ellesmere Port, Cheshire

Category:
Nursing

Contract Type:
Not provided

Salary:

29725.00 GBP / Year

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Job Description:

Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival. This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management. Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis. About animal Trust Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.

Job Responsibility:

Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team
Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services
Line management responsibilities: Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1's
Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets
Communication: Act as a liaison for externa/internal referrals coming into the clinic
Call handling: Answering incoming calls from pet owners
Pharmacy assistant: Assisting with repeat prescription enquires as required
Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management

Requirements:

Qualified Registered Veterinary Nurse (RVN)
Experienced
2 years qualified or more
Clinical triaging ability
Eye for detail
Organisational skills
Passion for client care and management
Line management experience

What we offer:

6 weeks holiday, including bank holidays
CPD funded to certificate level
52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
Enhanced maternity and paternity package
Contributory pension scheme
RCVS and VDS fees paid
Access to counselling support including mental health, financial and life counselling after 12 months of service
Cycle to work scheme
E-Car Scheme
Store discounts with Vivup
Staff discount
Refer-a-Friend bonus

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Animal Trust - All Job Offers

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