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Reception Veterinary Nurse

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Animal Trust

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Location:
United Kingdom , Ashton-under-Lyne

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

29725.00 GBP / Year
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Job Description:

Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

Job Responsibility:

  • Triage Support - Use clinical knowledge to assess, prioritise, and direct patients appropriately
  • Diary Coordination - Optimise appointment booking across multiple workstreams
  • Client Communication - Manage incoming chat queries, offering accurate, timely guidance
  • Call Handling - Provide friendly, professional, and confident support to owners by phone
  • Pharmacy Support - Assist with repeat prescription requests and medication dispensing
  • Maintain stock control and pharmacy area
  • Administrative Support - Complete non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management
  • Client Concerns Management - Address day-to-day client queries or issues
  • Line Management - Line management and leadership support of the client services team
  • Reception duties - Work on reception managing clients face-to-face as well as via digital and telephone communication channels

Requirements:

  • RVN qualified with a minimum of two years’ experience
  • Confident communicator with excellent organisational skills
  • A calm, compassionate problem-solver
  • Someone who enjoys working closely with clients and supporting clinical teams
  • Passionate about delivering outstanding client experiences
What we offer:
  • 6 weeks holiday, including bank holidays
  • CPD funded
  • 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
  • Enhanced maternity and paternity package
  • Contributory pension scheme
  • RCVS and VDS fees paid
  • Access to counselling support including mental health, financial and life counselling after 12 months of service
  • Store discounts through Vivup
  • Staff discount
  • E-Car Scheme
  • Cycle to work scheme
  • Refer-a-Friend bonus

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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