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As a Reception Team Member, you will be the face of the hotel, creating a warm and welcoming experience for every guest. From check-in to check-out, you will play a key role in ensuring each stay is smooth, enjoyable, and memorable. With your friendly personality and strong attention to detail, you will help deliver the high standards of service our guests expect while contributing to a positive and supportive team environment.
Job Responsibility:
Greet guests warmly and provide a professional and friendly welcome
Manage check-in and check-out processes efficiently and accurately
Handle guest queries, requests, and feedback in a timely and positive manner
Provide information about hotel facilities, services, and local attractions
Maintain a clean, organised, and welcoming reception area
Work collaboratively with other departments to ensure a seamless guest experience
Support with administrative tasks and system updates as required
Ensure compliance with hotel policies, procedures, and brand standards
Contribute to a positive team atmosphere and support colleagues when needed
Requirements:
Previous experience in a customer-facing role, ideally within hospitality
Strong communication and interpersonal skills
A genuine passion for delivering excellent customer service
Ability to multitask and stay organised in a fast-paced environment
Positive attitude and problem-solving mindset
Basic computer skills
experience with hotel systems is an advantage
Flexibility to work shifts, including weekends and public holidays
What we offer:
Competitive salary with opportunities for progression within Marriott International
Enhanced employee benefits, including 24/7 access to an online GP
Ongoing training and development opportunities
Discounts on hotel stays and dining across Marriott’s global portfolio