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Aztec Hotel & Spa Logo Aztec Hotel & Spa · Hospitality and Tourism

Reception Team Leader

United Kingdom, Bristol · Job Posted May 27, 2026
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Job Description

We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience. As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Job Responsibility

  • Supervise, motivate and develop the Reception team
  • Ensure all team guest interactions are warm, friendly, accurate and efficient
  • Effectively respond to Guest queries and provide recommendations on Hotel products and services
  • Undertake and manage administration procedures in line with company procedures
  • Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
  • Work with your team and the wider hotel to provide the best possible service
  • Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

Requirements

  • Supervisory experience
  • Experience of working with Opera PMS

What we offer

  • Free parking
  • Tips paid monthly
  • Free meal whilst on duty
  • Health cash plan with access to discounted perks
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Use of our brilliant gym on site and discounted Spa treatments
  • 28 days annual leave (rising to 33 days after 5 years)
  • Discounted accommodation, food and drink in our beautiful properties across the country
  • Pension & Life assurance
  • Long service awards, including free meals and free stays with your friends or family
  • Stream - the ability to access up to 40% of your wages as you earn them each week
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