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We’re seeking a Reception Team Leader to join our dynamic team in a central London office. In this role, you will be the first point of contact for visitors and tenants, welcoming everyone with confidence, warmth, and professionalism. You will also lead, motivate, and support your team to deliver smooth, high-quality guest experiences every day.
Job Responsibility:
Leading a small team of receptionists and acting as the primary contact for building operations
Delivering outstanding guest experiences and service in line with company standards
Keeping up-to-date with building activities and advising your team accordingly
Managing enquiries professionally across phone, email, and in person
Reporting maintenance issues, hazards, and cleaning requests, ensuring timely resolution
Communicating effectively with management to address ongoing or potential challenges
Requirements:
Previous experience leading a team in a reception or front-of-house environment
Strong interpersonal skills with the ability to build rapport quickly
Passionate about delivering excellent service and inspiring your team to do the same
Adaptable, organised, proactive, and process-driven, with a “can-do” attitude
Professional, approachable, and confident in all interactions
Proficient in Microsoft Office and business administration
Able to work independently under pressure while managing time effectively
What we offer:
Access exclusive discounts, life assurance, and cash rewards
Contributory pension scheme
Employee Assistance Program, digital GP services, and wellness initiatives
Continuous personal and professional development opportunities
Celebrate excellence through peer-nominated awards
One paid day each year to support a cause you care about