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14forty Logo 14forty · Hospitality and Tourism

Reception Team Leader

United Kingdom, Aberdeen 32500.00 GBP / Year · Job Posted May 04, 2026
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Job Description

We’re looking for a Team Leader in Aberdeen who’s excited by the chance to make a real impact. You’ll lead a team of two Colleague Hosts, helping them grow through hands‑on training, supportive coaching, and day‑to‑day inspiration. If you’re passionate about raising the bar and creating exceptional service moments, this could be for you.

Job Responsibility

  • Lead, mentor and develop a team of two Colleague Hosts, providing regular coaching, on‑the‑job training and constructive feedback to build confidence and capability
  • Set the tone for exceptional service, modelling the behaviours, professionalism and standards expected across all colleague interactions
  • Conduct regular check‑ins and performance conversations, identifying strengths, development needs and opportunities for growth
  • Create a positive, supportive team culture, encouraging collaboration, accountability and pride in delivering a high‑quality workplace experience
  • Oversee daily operations, ensuring the reception and colleague‑facing services run smoothly, efficiently and consistently
  • Identify service improvements, using insight, observation and team feedback to enhance processes and elevate the overall experience
  • Act as the main point of escalation, resolving issues quickly and confidently while empowering the team to handle challenges independently
  • Support onboarding and continuous training, ensuring new and existing team members are fully equipped to deliver their best work
  • Build strong relationships with internal stakeholders, influencing positive change and ensuring service expectations are met or exceeded
  • Champion brand standards, ensuring the workplace environment reflects the company’s values and delivers a warm, polished welcome every day
  • Build rotas and participate in HR duties where required

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Bring a genuine enthusiasm for delivering outstanding service and inspire the team through confident, hands‑on leadership
  • Ideally offer previous leadership experience within a luxury, five‑star, or premium service environment
  • Demonstrate a strong track record in motivating, guiding, and developing high‑performing teams
  • Show exceptional attention to detail and a commitment to maintaining consistently high standards
  • Communicate with clarity and confidence, approaching challenges with a proactive, solutions‑driven mindset
  • Stay composed and effective when juggling multiple priorities in a fast‑moving environment

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards
  • One paid day off annually to support a cause you’re passionate about
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