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Reception Team Leader

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

38600.00 GBP / Year
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Job Description:

We are recruiting a Reception Team Leader to work for Rapport based in the Liverpool Street area. The Team Leader will be responsible for ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. As the face of the business, you will ensure all client needs are met and exceeded while motivating, coaching, and managing your team to deliver high-quality services. You will take ownership of operational, people, and business responsibilities to support the broader goals of the company and its clients. You will be in charge of managing and motivating a brilliant team of 5 across multiple buildings to continue to deliver high quality services.

Job Responsibility:

  • Manage and motivate your team – offer guidance, nurture, and support
  • Ensure the core service hours at covered by the team at all times through effective rota management
  • Overseeing the daily reception operations and ensuring a welcoming environment
  • Ensure SOPs are up to date and are being followed
  • Build relationships with key stakeholders
  • Work closely with the client to continue improving the guest experience

Requirements:

  • At least 1 year’s experience as a Team Leader within a corporate, luxury hotels or luxury airline environment
  • Organised and willing to offer innovative ideas
  • Proactive and outgoing, willing to build relationships with key stakeholders
  • A natural ability to nurture the team
  • Upbeat, professional and an approachable individual with a can-do attitude
  • Passionate about delivering exceptional service
  • Committed to continuous personal and professional development
What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for exceptional contributions
  • One paid day off annually to support a cause

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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