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Reception Team Leader

United Kingdom, Leeds Employment contract 31500.00 GBP / Year · Job Posted February 19, 2026
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Job Description

Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you! We are looking for a Reception Team Leader to join our talented team in Leeds. The Leeds office offers one of the most unique and breathtaking views in the city – a perspective you won’t experience anywhere else. Curious? You will want to see it for yourself!

Job Responsibility

  • Oversee and inspire the team, fostering creativity and operational excellence
  • Ensure that all catering requirements are met with the highest quality
  • Set the standard for excellence, leading by example
  • Serve as the primary contact for clients and Account Managers
  • Prepare team rotas and assist with recruitment, HR tasks, and performance reviews
  • Greet and escort guests with warmth and professionalism
  • Organise meeting rooms, refreshments, and AV support tailored to client needs

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be passionate about delivering exceptional service and leading a team by example
  • Ideally, have previous experience in a leadership role within a 5-star or luxury service environment
  • Possess strong leadership and team development skills
  • Be detail-oriented and committed to maintaining high standards
  • Have excellent communication skills and a proactive approach
  • Be skilled in managing multiple tasks in a fast-paced environment
  • Show a genuine interest in creating memorable experiences for clients and guests

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for peers
  • One paid day off annually to support a cause

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