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14forty Logo 14forty · Hospitality and Tourism

Reception Team Leader

United Kingdom, Leeds Employment contract 31500.00 GBP / Year · Job Posted April 16, 2026
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Job Description

Are you looking to take the next step in a career, centred on service excellence and professional hospitality? Our client known for delivering first‑class corporate experiences is seeking a confident and experienced Reception Team Leader to join its Leeds‑based Rapport team.

Job Responsibility

  • Lead, motivate, and develop the team to encourage innovation and consistently high performance
  • Oversee all catering services, ensuring exceptional standards of quality and presentation
  • Champion best practices by setting clear expectations and leading by example
  • Act as the key point of contact for clients and Account Managers, building strong working relationships
  • Produce team rotas and support recruitment activities, HR processes, and performance management
  • Welcome and accompany guests with a friendly, confident, and professional approach
  • Coordinate meeting room set‑ups, refreshments, and AV requirements to meet client expectations

Requirements

  • Background in hotels, aviation, or corporate hospitality
  • Genuine commitment to creating exceptional first impressions
  • Previous leadership experience within a luxury, five‑star, or high‑end service environment
  • Proven ability to lead, motivate, and develop high‑performing teams
  • Keen eye for detail and commitment to upholding exceptional standards
  • Confident and effective communication with a proactive and solutions‑focused mindset
  • Ability to manage competing priorities with confidence in a fast‑paced setting
  • Pride in creating thoughtful, memorable experiences for both clients and guests
  • Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Demonstrate a genuine passion for service excellence and inspire others through strong role‑model leadership

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause
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