Reception Supervisor

We are looking for a Reception Supervisor to join our Front Office team at The Franklin Hotel. Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others. The Reception Supervisor plays a crucial part in our success. As Reception Supervisor, you will assist the Front Office team in providing a highly efficient, smooth, and personalized service in line with our standards, always keeping the flawless guest experience in mind. You will motivate and guide the team to create memorable and exciting experiences for every guest from the moment they arrive. You will be responsible for the training, development, and support of the Front Office team in terms of product knowledge, guest relations, and service standards, as well as ensuring full compliance with health and safety procedures. As an operational leader, you will work collaboratively with the rest of the departments to ensure the overall success of the hotel and maintain seamless communication across all areas.