Reception Supervisor Job at 14forty (London)

Job Description

We are recruiting a Reception Supervisor to be part of the Rapport team, based at our client's office in Baker Street. You will be part of an exciting, diverse team that supports on of our clients in the financial sector, where excellence and passion are the norm every single day. Support and assist the Deputy and Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. Support, manage and motivate the Reception team. Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day.

Job Responsibility

Reception Operations: Oversee daily operations, ensuring consistent adherence to procedures, service levels, and policies such as uniform and clear desk standards
Team Leadership & Development: Support the Deputy and Guest Service Manager with staffing and business needs while leading team communication, training, onboarding, monthly 1:1s, and appraisals
Client Care & Communication: Professionally manage client enquiries across all channels, stay informed on updates, and ensure clear, accurate communication with clients, vendors, and internal teams
Administrative & Shift Duties: Handle reception tasks, maintain inboxes, meet deadlines, manage shift handovers, and ensure all actions are carried out with confidentiality and attention to detail
Workplace & Safety Management: Maintain a tidy and functional reception area, report and follow up on maintenance or safety issues, and collaborate closely with the security team
Compliance & Presentation: Uphold professional presentation standards, ensure policy and SOP compliance, assist with access control and bookings, and always maintain confidentiality

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload

What we offer

Complimentary daily breakfast, lunch and refreshments in the restaurants while on duty
Exclusive travel and grocery discounts
Life assurance and cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause

14forty - All Job Offers

Select Country

Reception Supervisor

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?