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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reception Supervisor

United Kingdom, London · Job Posted May 29, 2026
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Job Description

We are seeking an exceptional Reception Supervisor to join our opening team at The St. Regis London. This is more than a supervisory role—it is an opportunity to help shape the guest journey at one of London’s most anticipated luxury destinations. You will support the Front Office leadership team in overseeing the daily operation of the Reception, ensuring a flawless arrival and departure experience while delivering personalised, anticipatory service. You will guide the team, assist with operational decisions, and be a trusted point of contact for both guests and hosts.

Job Responsibility

  • Ensure an elegant and efficient check‑in and check‑out experience for all guests
  • Oversee daily Reception operations, supporting the team with complex payment issues, room allocations, and guest enquiries
  • Process and verify all payment types, ensuring accuracy in billing and account setup
  • Lead by example, inspiring a culture of excellence, professionalism, and collaboration within the Reception team
  • Handle guest concerns promptly and thoughtfully, ensuring issues are resolved to the highest standard
  • Coordinate closely with Housekeeping to track room readiness and manage exceptional requests
  • Support the management team with staff scheduling, training, coaching, and performance conversations
  • Maintain compliance with all St. Regis brand standards, policies, and procedures
  • Review and maintain detailed shift logs, ensuring clear handovers and continuity of service
  • Uphold the highest standards of guest confidentiality, safety, and operational integrity

Requirements

  • Previous experience in front office or guest-facing hotel operations, ideally within a luxury environment
  • Strong interpersonal and leadership skills, with the ability to support, guide, and develop colleagues
  • A dedication to delivering personalised, anticipatory, and refined guest service
  • Excellent organisational and problem‑solving abilities
  • Strong understanding of Front Office systems, processes, and financial procedures

What we offer

  • Competitive salary
  • Workplace pension
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience
  • Employee Assistance Programme
  • Complimentary meals on duty
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated
  • Vibrant social calendar with team events and engagement activities
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