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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Reception Services Manager

United Kingdom, Bayswater Employment contract 35000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands-on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.

Job Responsibility

  • Lead, inspire, and develop a high-performing, engaged team culture
  • Set the standard through a hands-on, lead-by-example approach
  • Drive performance and profitability through exceptional guest service and team motivation
  • Deliver ongoing training for Guest Services and F&B teams
  • Ensure all compliance and refresher training is completed on schedule
  • Manage new starter inductions, performance reviews, and regular 1:1 coaching
  • Maintain and update SOPs to ensure operational consistency
  • Collaborate with the Commercial team to effectively manage hotel inventory
  • Monitor, respond to, and resolve guest feedback promptly
  • Maintain accurate complaint trackers and clear shift handovers
  • Drive consistently high levels of guest satisfaction
  • Prepare staff rotas in line with business needs
  • Manage holiday allocation and provide operational shift cover where required
  • Oversee ordering and stock control processes
  • Ensure compliance with food safety standards and digital systems
  • Conduct regular quality and cleanliness checks
  • Support daily operations with a proactive, hands-on approach
  • Lead on crisis management when required
  • Drive team engagement initiatives and foster a positive workplace culture
  • Promote collaboration through active listening and problem-solving
  • Balance team workloads while maintaining a motivated, supportive environment

Requirements

  • Strong experience in hotel operations, particularly Front Office
  • Experience in Food & Beverage and Housekeeping is desirable
  • A proactive, hands-on leader with a flexible, “can-do” approach
  • Excellent organisational and self-management skills
  • Passion for coaching, developing, and motivating teams
  • Previous experience in a boutique-style hotel is advantageous but not essential

Nice to have

  • Experience in Food & Beverage and Housekeeping
  • Previous experience in a boutique-style hotel

What we offer

  • Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
  • Free medical healthcare plans
  • Pension scheme
  • Ongoing learning and development opportunities
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