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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Reception Services Manager

United Kingdom, Bayswater Employment contract 35000.00 GBP / Year · Job Posted May 20, 2026
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Job Description

The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. We look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family. We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands-on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.

Job Responsibility

  • Lead, inspire, and develop a high-performing, engaged team culture
  • Set the standard through a hands-on, lead-by-example approach
  • Drive performance and profitability through exceptional guest service and team motivation
  • Deliver ongoing training for Guest Services and F&B teams
  • Ensure all compliance and refresher training is completed on schedule
  • Manage new starter inductions, performance reviews, and regular 1:1 coaching
  • Maintain and update SOPs to ensure operational consistency
  • Collaborate with the Commercial team to effectively manage hotel inventory
  • Monitor, respond to, and resolve guest feedback promptly
  • Maintain accurate complaint trackers and clear shift handovers
  • Drive consistently high levels of guest satisfaction
  • Prepare staff rotas in line with business needs
  • Manage holiday allocation and provide operational shift cover where required
  • Oversee ordering and stock control processes
  • Ensure compliance with food safety standards and digital systems
  • Conduct regular quality and cleanliness checks
  • Support daily operations with a proactive, hands-on approach
  • Lead on crisis management when required
  • Drive team engagement initiatives and foster a positive workplace culture
  • Promote collaboration through active listening and problem-solving
  • Balance team workloads while maintaining a motivated, supportive environment

Requirements

  • Strong experience in hotel operations, particularly Front Office
  • Experience in Food & Beverage and Housekeeping is desirable
  • A proactive, hands-on leader with a flexible, “can-do” approach
  • Excellent organisational and self-management skills
  • Passion for coaching, developing, and motivating teams
  • Previous experience in a boutique-style hotel is advantageous but not essential

Nice to have

  • Experience in Food & Beverage and Housekeeping
  • Previous experience in a boutique-style hotel

What we offer

  • Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
  • Free medical healthcare plans
  • Pension scheme
  • Ongoing learning and development opportunities
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