Reception Manager Jobs

Reception Manager

14forty

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are on the lookout for a confident and charismatic Reception Manager to lead the front-of-house team of 18 at one of our most prestigious client sites near Battersea Power Station. This is a dynamic environment where innovation meets hospitality. Our client is a global leader in technology and creativity, and your role will be key to creating unforgettable first impressions. As part of Rapport, you will be shaping a guest experience that’s as seamless as it is exceptional. You will be leading a team of passionate professionals, working closely with facilities teams, service providers, and client stakeholders to ensure every visitor encounter reflects the highest standards of warmth, efficiency, and professionalism. While the Reception Manager will be based in Battersea, you will be looking after our regional sites and other London office locations.

Job Responsibility:

Lead, inspire, and coach a talented front-of-house team to deliver five-star service with a smile
Foster a welcoming, professional, and inclusive environment for clients, visitors, and colleagues
Build strong partnerships with key service partners, from catering to security to cleaning
Act as the go-to point of contact for client stakeholders, ensuring a proactive, solutions-led approach
Support the development and wellbeing of your team through regular feedback, training, and encouragement
Oversee daily operations, ensuring smooth service delivery and swift response to challenges
Track performance and guest feedback, using insights to innovate and enhance the visitor experience
Champion technology and processes that streamline the guest journey and support sustainability

Requirements:

Share our Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit
Bring out the best in others through kind, confident, and consistent leadership
Have a genuine passion for creating outstanding guest experiences
Stay calm and composed when the pressure’s on, with a can-do attitude that lifts the team
Communicate clearly and warmly with everyone—from guests to senior stakeholders
Be proactive, always thinking a step ahead to prevent problems before they arise
Lead with empathy, creating an inclusive environment where everyone feels respected and valued
Use technology with confidence to improve processes, reporting, and the guest journey
Take pride in the details, showing reliability, professionalism, and a love of excellence

What we offer:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Additional Information:

Job Posted:
December 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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