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Reception Manager

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

40000.00 GBP / Year
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Job Description:

We are thrilled to be recruiting a Reception Manager to lead a talented team of two Rapport Ambassadors in the heart of Central London. In this pivotal role, you will oversee a vibrant front-of-house operation, delivering outstanding service and creating a welcoming experience for clients, customers, and guests alike.

Job Responsibility:

  • Overseeing and guiding the Rapport Ambassadors to meet the expectations set by Rapport, clients, and partners
  • Ensuring the client and guest areas are impeccably managed, delivering exceptional service while monitoring team performance, addressing urgent issues, and handling complaints efficiently
  • Staying ahead of guests' needs by being observant and prepared to provide solutions swiftly
  • Actively seeking out new and creative approaches to enhance the services we provide
  • Fostering a collaborative environment within the team and participate in available cross-training opportunities to strengthen skills and teamwork

Requirements:

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Ideally, have at least two years of team leadership and stakeholder management in a similar role
  • Have extensive knowledge of all HR procedures and protocol
  • Be a proven leader who is enthusiastic about continuous development of the team and the self
  • Possess a strong financial acumen and communication skills
  • Have a vibrant personality who can act with integrity, highly organised, with a can-do attitude and passion for delivering high standard service
  • Have great interpersonal skills and a natural ability to positively influence business decisions
  • Be able to work well under pressure and have the ability to be proactive and act with intuition
What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for exceptional contributions
  • One paid day off annually to support a cause

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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