Reception Manager

• Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
• Along with the Front Office Manager, inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
• Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments
• Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
• Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
• Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
• Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
• Deputising for the Front Office Manager when necessary

• Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
• Experience with Hyatt systems, standards, or values preferred
• Proven ability to lead teams, delegate effectively, and set clear expectations
• A strong operator with a proven track record of achieving departmental KPIs
• Excellent communicator with high emotional intelligence
• Track record of improving guest satisfaction through innovation and team engagement
• A passion for delivering heartfelt hospitality and mentoring others
• Ability to remain calm and solution-focused in dynamic situations
• Flexibility to work shifts, weekends, and holidays as needed

Experience with Hyatt systems, standards, or values

• Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus
• Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health
• Workplace Benefits – Complimentary team meals, uniform
• Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive