Reception Manager Job at Office Angels (London)

Reception Manager

We are currently recruiting for an experienced Reception Manager to join the tea...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Greeting guests and being the first point of contact
Ensuring a pleasant welcome and fond farewell for all guests
Managing the cloakroom service
Seating guests and informing management of any requirements
Leading and supporting the reception team during service
Managing rota planning and team organisation
Training and mentoring junior reception team members
Flexibility in working days and hours
Availability to work evenings and weekends
Using SevenRooms to maximise restaurant capacity

Job Responsibility

Greeting guests and being the first point of contact
Ensuring a pleasant welcome and fond farewell for all guests
Managing the cloakroom service
Seating guests and informing management of any requirements
Leading and supporting the reception team during service
Managing rota planning and team organisation
Training and mentoring junior reception team members
Flexibility in working days and hours
Availability to work evenings and weekends
Using SevenRooms to maximise restaurant capacity

What we offer

Dedicated training from our managerial team
Clear career prospects
Anniversary meal voucher
Summer social and Christmas event
Generous staff discount at HIDE
Discount at Hedonism Wines
Cycle to Work Scheme

Fulltime

Reception Manager

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to ex...

Location

United Kingdom , London

Salary:

Not provided

The Ivy Royal Tunbridge Wells

Expiration Date

Until further notice

Requirements

2 years + experience in this position
Solution-driven individual able to work under the pressure of peak service
You love to wow guests with exceptional service
You have excellent English language skills
You are friendly and professional with plenty of charisma and flair

Job Responsibility

Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings
To manage, train and lead the reception team
Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials
Ensure when necessary, all payment methods are dealt with in the correct manner

What we offer

Competitive Industry pay (based on salary & Tronc)
Additionally, all managers receive an element of variable tronc
50% staff discount for you and up to 3 friends when you dine in our restaurants
Celebrate career anniversaries, with a gift voucher to dine in our restaurants
Career Development and Training, including Apprenticeships
Free food and drinks to the same standard that we serve our guests when you are working
Extra holiday allowance for length of service, up to 5 extra days after 5 years
You can take your Birthday as a day off - Guaranteed!
Access to discounts on 100s of retailers, health, entertainment, travel & more

Fulltime

Reception Manager

Individual Restaurants has an exciting opportunity for a Reception Manager to jo...

Location

United Kingdom , Birmingham

Salary:

12.50 - 14.50 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Reception Manager or in a similar role within the hospitality industry
Exceptional leadership, communication, and interpersonal skills
Impeccable presentation and professional demeanor
Ability to handle high-pressure situations with grace and efficiency

Job Responsibility

Ensuring the smooth and efficient functioning of our reception area
Creating positive first impressions
Contributing to an exceptional world class guest experience

What we offer

100% tips and gratuities direct to our team
50% off your food and drink bill at any of our restaurants, at any time, for up to 6 people
Enhanced Maternity and Paternity packages
Access to up to 40% of earnt wages and financial wellbeing tools through Wagestream
Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
Fully funded apprenticeship programme
Career pathways and development through our high performers programme
Full in-house training through our Individual Restaurants Academy
Employer contribution pension scheme
Team meals on shift

Reception Manager

Embrace history and luxury at London Marriott Hotel County Hall, located in bust...

Location

United Kingdom , London

Salary:

38000.00 GBP / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years’ experience in the guest services, front desk
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years’ experience in the guest services, front desk, housekeeping, or related professional area
A professional demeanour
The passion for hospitality

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

What we offer

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Bonus

Fulltime

Reception Manager

As Reception Manager, you will support the Front Office Manager in leading a tal...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
Experience with Hyatt systems, standards, or values preferred
Proven ability to lead teams, delegate effectively, and set clear expectations
A strong operator with a proven track record of achieving departmental KPIs
Excellent communicator with high emotional intelligence
Track record of improving guest satisfaction through innovation and team engagement
A passion for delivering heartfelt hospitality and mentoring others
Ability to remain calm and solution-focused in dynamic situations
Flexibility to work shifts, weekends, and holidays as needed

Job Responsibility

Support the Front Office Manager in leading a talented front office team
Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
Inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments
Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
Deputising for the Front Office Manager when necessary

What we offer

Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus
Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health
Workplace Benefits – Complimentary team meals, uniform
Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive

Fulltime

Reception Manager

As Reception Manager, you will support the Front Office Manager in leading a tal...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
Experience with Hyatt systems, standards, or values preferred
Proven ability to lead teams, delegate effectively, and set clear expectations
A strong operator with a proven track record of achieving departmental KPIs
Excellent communicator with high emotional intelligence
Track record of improving guest satisfaction through innovation and team engagement
A passion for delivering heartfelt hospitality and mentoring others
Ability to remain calm and solution-focused in dynamic situations
Flexibility to work shifts, weekends, and holidays as needed

Job Responsibility

Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
Along with the Front Office Manager, inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments
Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
Deputising for the Front Office Manager when necessary

What we offer

Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus
Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health
Workplace Benefits – Complimentary team meals, uniform
Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive

Fulltime

Reception Manager

We are seeking an enthusiastic Reception Manager to provide an exceptional exper...

Location

United Kingdom , Macclesfield

Salary:

27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in service-oriented position
Team leadership experience desirable

Job Responsibility

Supervise reception staff
Develop procedures to ensure smooth operations
Maintain a professional, welcoming environment
Hire, train and evaluate the reception team
Manage daily operations
Assist with check-ins and check-outs
Handle customer inquiries and complaints
Promote services, memberships, and special offers
Oversee the switchboard
Ensure health and safety compliance

What we offer

Complimentary access to health club, group exercise classes, and golf facilities
Bonus holiday days for long tenure
Wedding Day off
Birthday Day off
Paid Volunteer Day after one year’s service
70% off meals while on duty
25% off meals when off-duty
25% off retail
25% off spa treatments
Discounted membership for a friend or family member

Fulltime

Reception Manager

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to ex...

Location

United Kingdom , London

Salary:

Not provided

The Ivy Royal Tunbridge Wells

Expiration Date

Until further notice

Requirements

2 years + experience in this position
Solution-driven individual able to work under the pressure of peak service
You love to wow guests with exceptional service
You have excellent English language skills
You are friendly and professional with plenty of charisma and flair

Job Responsibility

Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings
To manage, train and lead the reception team
Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials
Ensure when necessary, all payment methods are dealt with in the correct manner

What we offer

Competitive Industry pay (based on salary & Tronc)
Additionally, all managers receive an element of variable tronc
50% staff discount for you and up to 3 friends when you dine in our restaurants
Celebrate career anniversaries, with a gift voucher to dine in our restaurants
Career Development and Training, including Apprenticeships
Free food and drinks to the same standard that we serve our guests when you are working
Extra holiday allowance for length of service, up to 5 extra days after 5 years
You can take your Birthday as a day off - Guaranteed!
Access to discounts on 100s of retailers, health, entertainment, travel & more

Fulltime

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