CrawlJobs Logo
Anabas Logo Anabas · Customer Service

Reception Manager

United Kingdom, London Employment contract 40500.00 GBP / Year · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

Anabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Job Responsibility

  • Lead by example – process all guests in a polite and courteous and professional manner and ensure personal presentation is to a high standard always
  • Demonstrate an understanding of 5 star and VIP guest service
  • Suggest and implement new ideas to continually improve guest experience
  • Oversee the reception team, managing rotas, training and shifts to ensure optimal coverage and a high performing team
  • Document and implement any changes to protocols and ensuring all team members are fully briefed on these amendments
  • Oversee the operation of a busy reception area, manage enquiries, and ensure all requests are logged, actioned, and closed efficiently
  • Create and manage comprehensive documentation of processes to facilitate training, compliance, and continuous improvement
  • Support and develop the team to build upon the service provided for client and visitor

Requirements

  • At least 2 years experience working as a reception manager in a corporate environment
  • Ability to provide consistent 5 star customer service
  • Ability to confidently lead a team and meet client expectations
  • Must have worked with various visitor and space management systems
  • Effective communication skills
  • The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks

What we offer

  • 28 days holiday per year inc. Bank Holidays
  • Life Insurance
  • Employee Assistance Programme
  • Eyecare Vouchers
  • Perkbox offers
  • Recommend a friend scheme
  • Training & development opportunity
Anabas - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Reception Manager

8 matching positions

Reception Manager

This is a fantastic opportunity to join a newly established private dental clini...
Location
Location
United Kingdom , London
Salary
Salary:
33000.00 - 36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience within a dental or private healthcare reception environment (dental preferred)
  • Someone ready to take a step up into a leadership role
  • Strong communication and patient-facing skills
  • Highly organised and able to manage a busy environment
  • Experience with dental systems (e.g. Dentally) desirable
Job Responsibility
Job Responsibility
  • Delivering a warm, polished, and professional patient experience across all touchpoints
  • Leading and supporting the reception team, setting standards and driving performance
  • Managing diaries to ensure smooth patient flow and clinic efficiency
  • Handling enquiries and supporting new patient conversions
  • Overseeing administrative processes, payments, and front-of-house operations
  • Working closely with clinicians and management to maintain high service standards
  • Fulltime
Read More
Arrow Right

Reception Manager

We are currently recruiting for an experienced Reception Manager to join the tea...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Greeting guests and being the first point of contact
  • Ensuring a pleasant welcome and fond farewell for all guests
  • Managing the cloakroom service
  • Seating guests and informing management of any requirements
  • Leading and supporting the reception team during service
  • Managing rota planning and team organisation
  • Training and mentoring junior reception team members
  • Flexibility in working days and hours
  • Availability to work evenings and weekends
  • Using SevenRooms to maximise restaurant capacity
Job Responsibility
Job Responsibility
  • Greeting guests and being the first point of contact
  • Ensuring a pleasant welcome and fond farewell for all guests
  • Managing the cloakroom service
  • Seating guests and informing management of any requirements
  • Leading and supporting the reception team during service
  • Managing rota planning and team organisation
  • Training and mentoring junior reception team members
  • Flexibility in working days and hours
  • Availability to work evenings and weekends
  • Using SevenRooms to maximise restaurant capacity
What we offer
What we offer
  • Dedicated training from our managerial team
  • Clear career prospects
  • Anniversary meal voucher
  • Summer social and Christmas event
  • Generous staff discount at HIDE
  • Discount at Hedonism Wines
  • Cycle to Work Scheme
  • Fulltime
Read More
Arrow Right

Reception Manager

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to ex...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
ivycollection.com Logo
The Ivy Royal Tunbridge Wells
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years + experience in this position
  • Solution-driven individual able to work under the pressure of peak service
  • You love to wow guests with exceptional service
  • You have excellent English language skills
  • You are friendly and professional with plenty of charisma and flair
Job Responsibility
Job Responsibility
  • Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
  • Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings
  • To manage, train and lead the reception team
  • Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials
  • Ensure when necessary, all payment methods are dealt with in the correct manner
What we offer
What we offer
  • Competitive Industry pay (based on salary & Tronc)
  • Additionally, all managers receive an element of variable tronc
  • 50% staff discount for you and up to 3 friends when you dine in our restaurants
  • Celebrate career anniversaries, with a gift voucher to dine in our restaurants
  • Career Development and Training, including Apprenticeships
  • Free food and drinks to the same standard that we serve our guests when you are working
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years
  • You can take your Birthday as a day off - Guaranteed!
  • Access to discounts on 100s of retailers, health, entertainment, travel & more
  • Fulltime
Read More
Arrow Right

Reception Manager

Individual Restaurants has an exciting opportunity for a Reception Manager to jo...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
12.50 - 14.50 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Reception Manager or in a similar role within the hospitality industry
  • Exceptional leadership, communication, and interpersonal skills
  • Impeccable presentation and professional demeanor
  • Ability to handle high-pressure situations with grace and efficiency
Job Responsibility
Job Responsibility
  • Ensuring the smooth and efficient functioning of our reception area
  • Creating positive first impressions
  • Contributing to an exceptional world class guest experience
What we offer
What we offer
  • 100% tips and gratuities direct to our team
  • 50% off your food and drink bill at any of our restaurants, at any time, for up to 6 people
  • Enhanced Maternity and Paternity packages
  • Access to up to 40% of earnt wages and financial wellbeing tools through Wagestream
  • Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
  • Fully funded apprenticeship programme
  • Career pathways and development through our high performers programme
  • Full in-house training through our Individual Restaurants Academy
  • Employer contribution pension scheme
  • Team meals on shift
Read More
Arrow Right

Reception Manager

Embrace history and luxury at London Marriott Hotel County Hall, located in bust...
Location
Location
United Kingdom , London
Salary
Salary:
38000.00 GBP / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years’ experience in the guest services, front desk
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years’ experience in the guest services, front desk, housekeeping, or related professional area
  • A professional demeanour
  • The passion for hospitality
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Supervises and manages employees
  • Managing all day-to-day operations
  • Understanding employee positions well enough to perform duties in employees' absence
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
What we offer
What we offer
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Bonus
  • Fulltime
Read More
Arrow Right

Reception Manager

As Reception Manager, you will support the Front Office Manager in leading a tal...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
  • Experience with Hyatt systems, standards, or values preferred
  • Proven ability to lead teams, delegate effectively, and set clear expectations
  • A strong operator with a proven track record of achieving departmental KPIs
  • Excellent communicator with high emotional intelligence
  • Track record of improving guest satisfaction through innovation and team engagement
  • A passion for delivering heartfelt hospitality and mentoring others
  • Ability to remain calm and solution-focused in dynamic situations
  • Flexibility to work shifts, weekends, and holidays as needed
Job Responsibility
Job Responsibility
  • Support the Front Office Manager in leading a talented front office team
  • Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
  • Inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
  • Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments
  • Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
  • Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
  • Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
  • Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
  • Deputising for the Front Office Manager when necessary
What we offer
What we offer
  • Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus
  • Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health
  • Workplace Benefits – Complimentary team meals, uniform
  • Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive
  • Fulltime
Read More
Arrow Right

Reception Manager

As Reception Manager, you will support the Front Office Manager in leading a tal...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
  • Experience with Hyatt systems, standards, or values preferred
  • Proven ability to lead teams, delegate effectively, and set clear expectations
  • A strong operator with a proven track record of achieving departmental KPIs
  • Excellent communicator with high emotional intelligence
  • Track record of improving guest satisfaction through innovation and team engagement
  • A passion for delivering heartfelt hospitality and mentoring others
  • Ability to remain calm and solution-focused in dynamic situations
  • Flexibility to work shifts, weekends, and holidays as needed
Job Responsibility
Job Responsibility
  • Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
  • Along with the Front Office Manager, inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
  • Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments
  • Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
  • Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
  • Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
  • Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
  • Deputising for the Front Office Manager when necessary
What we offer
What we offer
  • Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus
  • Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health
  • Workplace Benefits – Complimentary team meals, uniform
  • Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive
  • Fulltime
Read More
Arrow Right

Reception Manager

We are seeking an enthusiastic Reception Manager to provide an exceptional exper...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
27500.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in service-oriented position
  • Team leadership experience desirable
Job Responsibility
Job Responsibility
  • Supervise reception staff
  • Develop procedures to ensure smooth operations
  • Maintain a professional, welcoming environment
  • Hire, train and evaluate the reception team
  • Manage daily operations
  • Assist with check-ins and check-outs
  • Handle customer inquiries and complaints
  • Promote services, memberships, and special offers
  • Oversee the switchboard
  • Ensure health and safety compliance
What we offer
What we offer
  • Complimentary access to health club, group exercise classes, and golf facilities
  • Bonus holiday days for long tenure
  • Wedding Day off
  • Birthday Day off
  • Paid Volunteer Day after one year’s service
  • 70% off meals while on duty
  • 25% off meals when off-duty
  • 25% off retail
  • 25% off spa treatments
  • Discounted membership for a friend or family member
  • Fulltime
Read More
Arrow Right