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Reception Manager

Aimbridge Hospitality EMEA

Location:
United Kingdom , Stansted

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

34420.00 GBP / Year

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Job Description:

As Reception Manager you will lead the reception operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

Job Responsibility:

Lead the reception operation, ensuring the delivery of an exceptional guest experience
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams
Oversee all recruitment and continual development of the reception team
Ensure departmental objectives for the team are set and feedback is provided on a regular basis

Requirements:

Prior experience in managing a hotel front office or similar position
Good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
Excellent communication and interpersonal skills
Strong leadership and organisational skills
Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools
Age 18 or above
Ability to provide a Basic Disclosure Check
Passionate about providing an exceptional guest experience

What we offer:

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives
Company sick pay

Additional Information:

Job Posted:
January 20, 2026

Expiration:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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