Reception Manager Job at Aimbridge Hospitality EMEA (Manchester)

Reception Manager

Aimbridge Hospitality EMEA

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

35000.00 GBP / Year

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Job Description:

As Reception Manager you will lead the reception operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

Job Responsibility:

Lead the reception operation, always ensuring the delivery of an exceptional guest experience
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams
Oversee all recruitment and continual development of the reception team
Ensure departmental objectives for the team are set and feedback is provided on a regular basis

Requirements:

Prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
Excellent communication and interpersonal skills to effectively manage staff and interact with guests
Strong leadership and organisational skills to effectively recruit manage and motivate staff members
Good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools
Age 18 or above
Must be able to provide a Basic Disclosure Check during onboarding
Passionate about providing an exceptional guest experience and living through our brand standards

What we offer:

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty

Additional Information:

Job Posted:
January 10, 2026

Expiration:
February 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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