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Join our dynamic Rapport team as the Reception Manager for the UK and Ireland, based in the vibrant City of London! In this exciting role, you'll oversee client services across various locations for a rapidly expanding global American banking and financial services corporation. You will be a key player in enhancing client experiences by empowering our Rapport Ambassadors and ensuring service delivery aligns with our esteemed client's values. If you have a passion for guest services and thrive in a collaborative, environment, this is your chance to shine! Type of contract: Full-time, Permanent. Hours: 40 per week (Monday-Friday). Salary range: £42,000 per annum, based on experience.
Job Responsibility
Lead day-to-day operations across multiple UK & Ireland sites
Deliver exceptional client and VIP visitor experiences
Recruit, train, develop, and retain high-performing teams
Ensure consistent service standards, procedures, and compliance across all locations
Partner with senior stakeholders to support business objectives and operational excellence
Manage team performance, scheduling, reporting, and development
Support events and maintain effective communication across teams
Act as deputy to the EMEA Client Service Manager when required
Requirements
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Proven experience in contract services, ideally within a reception or conference management environment
Exhibit a strong commitment to personal, team development, and service excellence
Demonstrate financial acumen and communicate effectively
Have a vibrant personality, acting with integrity and a passion for excellence
Be highly organised with a positive, can-do attitude
Possess excellent interpersonal skills and the ability to influence decisions positively
Thrive under pressure and show proactive problem-solving abilities
What we offer
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about