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As the Reception Manager, you will lead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk.
Job Responsibility:
Deliver a warm, professional welcome to all patients, in person, on the phone, and via email
Lead, support, and train the reception team to maintain high standards in communication and service
Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow
Manage new patient enquiries, logging, tracking, and converting leads with the TCO
Monitor performance KPIs, including conversion rates and reviews collected
Requirements:
Experience in a private dental reception
Strong leadership skills, with the ability to coach, motivate, and guide a small team
Excellent patient management skills, ensuring a supportive experience for patients
Proficiency with dental software (Dentally preferred)
Strong knowledge of private dentistry and treatment processes
Calm, polished, and organised, particularly under pressure
Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus
Nice to have:
Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices
What we offer:
Enjoy your birthday off to celebrate your day your way
Benefit from in-house training provided by award-winning Clinicians