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Reception Manager - Private Dental Practice

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Office Angels

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Location:
United Kingdom , London

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Contract Type:
Employment contract

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Salary:

33000.00 - 36000.00 GBP / Year

Job Description:

As the Reception Manager, you will lead all front-of-house operations, ensure the smooth day-to-day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk.

Job Responsibility:

  • Deliver a warm, professional welcome to all patients, in person, on the phone, and via email
  • Lead, support, and train the reception team to maintain high standards in communication and service
  • Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow
  • Manage new patient enquiries, logging, tracking, and converting leads with the TCO
  • Monitor performance KPIs, including conversion rates and reviews collected

Requirements:

  • Experience in a private dental reception
  • Strong leadership skills, with the ability to coach, motivate, and guide a small team
  • Excellent patient management skills, ensuring a supportive experience for patients
  • Proficiency with dental software (Dentally preferred)
  • Strong knowledge of private dentistry and treatment processes
  • Calm, polished, and organised, particularly under pressure
  • Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus

Nice to have:

Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices

What we offer:
  • Enjoy your birthday off to celebrate your day your way
  • Benefit from in-house training provided by award-winning Clinicians
  • Receive fully supported external CPD opportunities
  • Work in a calm, wellness-focused environment in Marylebone with excellent transport links
  • Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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