Reception Manager - Private Dental Practice

• Deliver a warm, professional welcome to all patients, in person, on the phone, and via email
• Lead, support, and train the reception team to maintain high standards in communication and service
• Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow
• Manage new patient enquiries, logging, tracking, and converting leads with the TCO
• Monitor performance KPIs, including conversion rates and reviews collected

• Experience in a private dental reception
• Strong leadership skills, with the ability to coach, motivate, and guide a small team
• Excellent patient management skills, ensuring a supportive experience for patients
• Proficiency with dental software (Dentally preferred)
• Strong knowledge of private dentistry and treatment processes
• Calm, polished, and organised, particularly under pressure
• Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus

Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices

• Enjoy your birthday off to celebrate your day your way
• Benefit from in-house training provided by award-winning Clinicians
• Receive fully supported external CPD opportunities
• Work in a calm, wellness-focused environment in Marylebone with excellent transport links
• Join a supportive, values-driven team culture - Positive, Curious, Respectful, Community-driven, WOW Creators