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University of Rochester Logo University of Rochester · Office Administration

Reception Clerk II

United States of America, Rochester 17.00 - 22.10 USD / Hour · Job Posted February 21, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Receives visitors, patients and/or staff members and answers telephones
  • Provides direction and assistance requiring working knowledge of departmental organization and procedures
  • Performs clerical duties incidental to the receptionist function
  • Receives visitors in a friendly and professional manner
  • Resolves inquiries or issues in a timely and efficient manner
  • Provides assistance or directs to the appropriate office or person
  • Exercises discretion and interpretive judgment in frequent, and often stressful, contacts with public
  • Manages visitor sign-in procedures and issues badges as necessary
  • Answers, screens, and forwards incoming phone calls
  • Performs data entry and maintains electronic and physical filing systems
  • Schedules appointments and arranges for meetings
  • Relays information, exercising tact to maintain good relations
  • Provides clerical assistance such as completing forms, sorting mail, typing reports, posting records, maintaining files, etc
  • Maintains a tidy reception area
  • Handles incoming and outgoing mail as needed, including packages and deliveries
  • Other duties as assigned

Requirements

  • High School diploma and 2 years of related work experience required
  • Or equivalent combination of education and experience
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