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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Responsibility:
Receives visitors, patients and/or staff members and answers telephones
Provides direction and assistance requiring working knowledge of departmental organization and procedures
Performs clerical duties incidental to the receptionist function
Receives visitors in a friendly and professional manner
Resolves inquiries or issues in a timely and efficient manner
Provides assistance or directs to the appropriate office or person
Exercises discretion and interpretive judgment in frequent, and often stressful, contacts with public
Manages visitor sign-in procedures and issues badges as necessary
Answers, screens, and forwards incoming phone calls
Performs data entry and maintains electronic and physical filing systems
Schedules appointments and arranges for meetings
Relays information, exercising tact to maintain good relations
Provides clerical assistance such as completing forms, sorting mail, typing reports, posting records, maintaining files, etc
Maintains a tidy reception area
Handles incoming and outgoing mail as needed, including packages and deliveries
Other duties as assigned
Requirements:
High School diploma
2 years of related work experience required
Or equivalent combination of education and experience