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Reception and Reservation Manager

Mill Farm Sports Village

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Location:
United Kingdom, Wrea Green

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year

Job Description:

We’re looking for an experienced and highly organised Reception & Reservations Manager to lead our front-of-house team and ensure every guest enjoys a seamless and memorable experience. You’ll oversee all reception and reservations operations, manage a motivated team, and maintain the highest standards of service and professionalism. From coordinating bookings and managing systems to ensuring smooth day-to-day operations, you’ll be the first point of contact for guests and a key player in delivering exceptional hospitality.

Job Responsibility:

  • Leading and managing the reception and reservations team to deliver outstanding guest service
  • Overseeing all front desk operations, ensuring efficiency and professionalism
  • Managing room bookings and reservations using PMS systems (such as Rezlynx)
  • Planning and organising staffing rotas to meet business needs
  • Maintaining compliance with health & safety and hotel policies
  • Collaborating with other departments to ensure smooth operations for weddings, events, and conferences
  • Monitoring guest satisfaction and resolving any issues promptly
  • Driving improvements in processes and service standards

Requirements:

  • Experienced in managing reception and reservations in a hotel setting
  • Highly organised with strong time management skills
  • A confident communicator and team leader
  • IT-savvy, with experience using PMS systems like Rezlynx
  • Flexible, enthusiastic, and a true team player
What we offer:
  • Competitive pay and benefits
  • Opportunities for career development

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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