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Reception and guest services butler

United Kingdom, London 28800.00 GBP / Year · Job Posted March 21, 2026
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Job Description

We are searching for BTLRS to join our team at Chateau Denmark. “Anything but traditional” our BTLRS will orchestrate a new chapter for staying up in London. As a BTLR we look for you to possess a natural curiosity, desire to assist and even befriend our guests. Possessing the ability to multi-task aligned with a fierce desire to develop, you will be absorbing knowledge on an ongoing basis from your workplace, the wider Outernet district and the community. As a highly valued team member, you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service, you’ll work closely with colleagues embodying a no half measures attitude – projecting the right image and behaviour throughout.

Job Responsibility

  • Assisting with luggage, check-in and any other requests our guests may have
  • Drink serving and recommendation
  • Overseeing breakfast service while also building strong rapport with inhouse guests
  • Recommendation of local facilities (chemist, post office, café, takeaway options)
  • Luggage delivery and storage
  • Rooming guests
  • Guest departure and check-out
  • Organising transportation
  • Maximising revenue streams
  • Occasional night shift cover required

Requirements

  • Exceptional attention to detail
  • The ability and drive to build relationships with internal and external stakeholders
  • Being organised and proactive in managing tasks
  • Passionate for creating exceptional guest experience
  • Being an excellent team player and have an outstanding communication and guest facing skills
  • Maintaining professional conduct in all guest facing areas and via various communication channels
  • All candidates must be eligible to live and work in the UK

What we offer

Service Charge

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