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We are searching for BTLRS to join our team at Chateau Denmark. “Anything but traditional” our BTLRS will orchestrate a new chapter for staying up in London. As a BTLR we look for you to possess a natural curiosity, desire to assist and even befriend our guests. Possessing the ability to multi-task aligned with a fierce desire to develop, you will be absorbing knowledge on an ongoing basis from your workplace, the wider Outernet district and the community. As a highly valued team member, you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service, you’ll work closely with colleagues embodying a no half measures attitude – projecting the right image and behaviour throughout.
Job Responsibility:
Assisting with luggage, check-in and any other requests our guests may have
Drink serving and recommendation
Overseeing breakfast service while also building strong rapport with inhouse guests
Recommendation of local facilities (chemist, post office, café, takeaway options)
Luggage delivery and storage
Rooming guests
Guest departure and check-out
Organising transportation
Maximising revenue streams
Occasional night shift cover required
Requirements:
Exceptional attention to detail
The ability and drive to build relationships with internal and external stakeholders
Being organised and proactive in managing tasks
Passionate for creating exceptional guest experience
Being an excellent team player and have an outstanding communication and guest facing skills
Maintaining professional conduct in all guest facing areas and via various communication channels
All candidates must be eligible to live and work in the UK