Reception Agent Job at SOFITEL (Florence)

Reception agent

First impressions are everything! As a Front Desk Agent, you will take care of t...

Location

Mexico , Mexico City

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English (additional languages are a plus)

Job Responsibility

Greet and check in guests
Manage reservations and bookings
Answer phones and respond to inquiries
Provide information and assistance to guests
Handle check-out and payment

Fulltime

Reception agent

You are the beginning of an exceptional guest experience: you will make our gues...

Location

Italy , Florence

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Guest focused personality is essential
Gained some professional experience or completed a course of training in the hotel business
Can speak English fluently
Can inspire fellow staff and guests
Open to join a team, respects the procedure and learn from your colleagues

Job Responsibility

Make guests feel welcome and reflect the exceptional experience
At the reception, ensure guests are enthusiastic
Keep your cool even when all guests turn up to check in at the same time
Get everything ready for the shift
Help the Front Office in the management of groups
Follow a complete checklist and try to learn all the tasks
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Anticipate guest’s requests to make their stay comfortable from the very first moment

What we offer

Generous discounts when visiting our bars and restaurants
Canteen
Uniform delivered by the Hotel
Hilarious staff parties

Fulltime

Reception Agent (Turnante)

You are the beginning of an exceptional guest experience: you will make our gues...

Location

Italy , Florence

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Guest focused personality is essential
You’ve gained some professional experience, or completed a course of training in the hotel business and can speak English fluently
You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
You’re not just bringing your abilities, but also your character
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Available to work shifts (including night shifts)
we don't offer staff accommodation

Job Responsibility

At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
You’ll always keep your cool – even when all the guests turn up to check in at the same time
You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Benefit from great offers from our numerous cooperation partners
Be part of our hilarious staff parties and much more

Fulltime

Commercial reception agent for stopover and customer relations

MAIN ACTIVITIES OF THE POSITION: WELCOME CUSTOMERS; INFORM CUSTOMERS INDIVIDUALL...

Location

France , Montpellier

Salary:

Not provided

Aviapartner

Expiration Date

Until further notice

Requirements

The position does not require professional experience
Skills in sales techniques and conflict management
Mastery of airline procedures
Proficiency in English
The position requires a Bachelor's degree, obtained in the specialty or an equivalent training
Holder of a driver's license
Holder of certifications related to the activity
Acquisition and mastery of mandatory authorizations and certifications

Job Responsibility

Welcome customers in the dedicated areas while considering the specificities of the clientele
Assist and accompany individual customers: passengers with reduced mobility (PRM), unaccompanied minors to help them with the registration process, transfer, disembarkation, arrival, baggage delivery, etc
Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, indications of halls, zones, boarding gates, baggage claim belts, etc
Guide customers geographically within the airport
Provide assistance and support to passengers, customers, and their companions to facilitate their journey
Ensure necessary communication for the smooth operation of operations with company employees, stakeholders, partners, and passengers

Reception Agent

You are the beginning of an exceptional guest experience: you will make our gues...

Location

Italy , Florence

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Guest focused personality is essential
Professional experience in hotels and/or restaurant
Fluent in English and Italian
Available to work during evening shift
Experience is an asset
Prior experience working with Micros or a related system
Strong interpersonal and problem solving abilities

Job Responsibility

Make guests feel welcome
Receive and welcome restaurant guests
Escort guests to their assigned table
Ensure waiting staff takes care of seated guests
Provide information about products for sale
Confirm and manage reservations
Handle information requests by phone, email, or in person
Manage and monitor the reservation software system
Welcome and seat walk-in customers
Stay up to date on menu changes and new offers

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Stay for free for a maximum of 10 nights per years as an employee
Generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Great offers from our numerous cooperation partners
Hilarious staff parties

Fulltime

Reservations Agent

As a Reservation Agent, you and our motivated team ensure the best possible serv...

Location

Austria , Vienna

Salary:

2263.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Professional experience at the reception and/or reservation of the upscale hotel industry
resilience, well organized and structured
Friendliness, flexibility, reliability and a high degree of responsibility
very good knowledge of German and English in spoken and written language
Good knowledge of the software OPERA and MS Office
MARSHA Knowledge of advantage
Friendliness, teamwork and flexibility
professional behavior even in stressful situations

Job Responsibility

correct acceptance of reservations
Enthusiasm for dealing with guests and customers on the phone
Entry of reservations into the reservation system MARSHA
detailed work according to standard specifications
safe handling of the common MS Office programs

What we offer

Become part of the Top 1% of Hospitality Professionals
Work in a 5-star environment
Excellent career opportunities worldwide
Regular training & development opportunities
Motivated and supportive team
Unique employee benefits such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs
Competitive compensation
guaranteed annual pay increase based on performance
two-day Onboarding

Fulltime

Front Office Supervisor

As the Hotel Reception Supervisor, you will play a pivotal role in creating unfo...

Location

United Kingdom , Luton

Salary:

28593.58 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Prior experience in a supervisory or leadership role in a hotel reception department is preferred
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Job Responsibility

Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements

Fulltime

Student Support Officer

Bayswater Education is a vibrant network of global educational centres dedicated...

Location

Canada , Toronto

Salary:

38000.00 CAD / Year

Bayswater Education

Expiration Date

Until further notice

Requirements

Legally eligible to work in Canada
Post-secondary diploma or degree preferred
Minimum 1 year of experience in student services, hospitality, customer service, or a related field
experience in international education is an asset
Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment
Comfortable wearing multiple hats across support services, coordination, and front-facing duties
Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity
Strong organizational, multitasking, and time management skills with attention to detail
Excellent interpersonal and communication skills, both written and verbal
Self-motivated and able to work both independently and as part of a collaborative team

Job Responsibility

Serve as a primary point of contact for non-academic student concerns, offering guidance, support, and appropriate referrals
Monitor student wellbeing, identifying and escalating concerns to the Student Services Manager promptly
Provide close supervision and support for underage students, ensuring safety, compliance, and duty of care
Contribute to the planning and delivery of student onboarding (First Day), orientation, graduation, and other events that foster student engagement
Maintain up-to-date student welfare records in alignment with internal policies and external compliance requirements (ISP, MCU, Languages Canada)
Promote and enforce the school’s English-only policy to encourage immersive language learning
Assist students in emergencies by sharing responsibility for the emergency phone on a rotating basis
Coordinate accommodation placements for students, ensuring accuracy and alignment with individual needs and preferences
Maintain host family records, contracts, and compliance documentation
support host recruitment and inspection processes as needed

Fulltime

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Reception Agent

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Reception Agent

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