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Reception Agent

sofitel.accor.com Logo

SOFITEL

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Location:
Italy , Florence

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Job Responsibility:

  • Make guests feel welcome
  • Receive and welcome restaurant guests
  • Escort guests to their assigned table
  • Ensure waiting staff takes care of seated guests
  • Provide information about products for sale
  • Confirm and manage reservations
  • Handle information requests by phone, email, or in person
  • Manage and monitor the reservation software system
  • Welcome and seat walk-in customers
  • Stay up to date on menu changes and new offers
  • Consistently offer exceptional, friendly and engaging service
  • Recommend property facilities and assist guests with information and special requests

Requirements:

  • Guest focused personality is essential
  • Professional experience in hotels and/or restaurant
  • Fluent in English and Italian
  • Available to work during evening shift
  • Experience is an asset
  • Prior experience working with Micros or a related system
  • Strong interpersonal and problem solving abilities

Nice to have:

Additional languages are a plus

What we offer:
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Stay for free for a maximum of 10 nights per years as an employee
  • Generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Great offers from our numerous cooperation partners
  • Hilarious staff parties

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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