Reception Agent Job at SOFITEL (Florence)

Front Office Agent

Our Front Office Agents will be the first point of contact with the Hotel's Gues...

Location

Italy , Venice

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in structured hotels with standards’ knowledge
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Good proficiency in using hotel management softwares and MS Office
Bachelor's degree in Hospitality Management or foreign languages is highly preferred
Advanced level of English and Italian, and any extra european language
Legal right to work in Italy
Available for shifts during the weekends and holidays and some nights in rotation

Job Responsibility

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive package (base salary and yearly bonus)
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Reception agent

First impressions are everything! As a Front Desk Agent, you will take care of t...

Location

Mexico , Mexico City

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English (additional languages are a plus)

Job Responsibility

Greet and check in guests
Manage reservations and bookings
Answer phones and respond to inquiries
Provide information and assistance to guests
Handle check-out and payment

Fulltime

New

Reception Agent

You are the beginning of an exceptional guest experience: you will make our gues...

Location

Italy , Florence

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Guest focused personality is essential
Professional experience or completed a course of training in the hotel business
Can speak English fluently
Can inspire fellow staff and guests
Open to join a team, respects the procedure and learn from your colleagues

Job Responsibility

Make guests feel welcome and reflect the exceptional experience
At the reception, ensure guests are enthusiastic
Always keep your cool
Get everything ready for the shift
Help the Front Office in the management of groups
Follow a complete checklist and try to learn all the tasks
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Anticipate guest’s requests to make their stay comfortable

What we offer

Generous discounts when visiting our bars and restaurants
Canteen
Uniform delivered by the Hotel
Hilarious staff parties and much more

Fulltime

Tourist Reception Agent

You will be a privileged actor for our visitors in Versailles. Enthusiastic and ...

Location

France , Versailles

Salary:

2041.67 EUR / Month

GetYourGuide

Expiration Date

Until further notice

Requirements

Customer service skills
Good verbal skills, French and English are required (3rd language is a plus)
Ability to multitask and prioritize
Ability to remain calm in any situation
Ability to work independently and as part of a team

Job Responsibility

Greeting and registering customers either at the shop in Versailles
Informing customers about tours
Providing accurate information about local attractions and services
Handling payments for extra activities and selling other products
Handling admission tickets for the tours
Leading the groups to their guides
Managing online and phone reservations

What we offer

Sunday hours +75%
Public holiday : +100%
Public transportation fees covered up to 50%
Lunch voucher (9 euros per day, covered up to 50%)

Fulltime

Reception Agent

First impressions are everything! As a Front Desk Agent, you will take care of t...

Location

Mexico , Mexico City

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English (additional languages are a plus)

Job Responsibility

Greet and check in guests
Manage reservations and bookings
Answer phones and respond to inquiries
Provide information and assistance to guests
Handle check-out and payment

Fulltime

Reception agent

First impressions are everything! As a Front Desk Agent, you will take care of t...

Location

Mexico , Mexico City

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Prior experience working with Opera or a related system
Fluency in English (additional languages are a plus)

Job Responsibility

Greet and check in guests
Manage reservations and bookings
Answer phones and respond to inquiries
Provide information and assistance to guests
Handle check-out and payment

Fulltime

Guest Experience Agent

As a Guest Experience Agent, you’ll be the first and last impression of HYDE Per...

Location

Australia , Perth

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Previous hotel reception / guest services experience preferred
Opera Cloud (PMS) experience highly regarded
Calm under pressure, proactive and solutions-focused
Strong communication skills and attention to detail
Available for a rotating roster incl. weekends & public holidays
Professional presentation and positive attitude
Must have full Australian working rights

Job Responsibility

Deliver an exceptional, personalised check-in and check-out experience
Respond to guest requests with warmth, professionalism and urgency
Manage reservations, room allocations and guest billing with accuracy
Maintain strong knowledge of hotel facilities, services and local hotspots
Coordinate guest requests and VIP arrangements with internal teams
Support group arrivals, events and guest logistics when required
Take ownership of service recovery and resolve issues end-to-end
Follow hotel policies, procedures, and safety/security standards

Fulltime

Reception Supervisor

As the Hotel Reception Supervisor, you will play a pivotal role in creating unfo...

Location

United Kingdom , Luton

Salary:

27759.34 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Prior experience in a supervisory or leadership role in a hotel reception department is preferred
Excellent communication skills in English, both verbal and written
Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Job Responsibility

Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences

What we offer

meals on shift
free car parking
uniform provided
Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements

Fulltime

Reception Agent

SOFITEL

Location:
Italy , Florence

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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