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Fairmont Grand Del Mar Logo Fairmont Grand Del Mar · Hospitality and Tourism

Reception agent

Italy, Florence · Job Posted February 23, 2026
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Job Description

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Job Responsibility

  • Make guests feel welcome and reflect the exceptional experience
  • At the reception, ensure guests are enthusiastic
  • Keep your cool even when all guests turn up to check in at the same time
  • Get everything ready for the shift
  • Help the Front Office in the management of groups
  • Follow a complete checklist and try to learn all the tasks
  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Anticipate guest’s requests to make their stay comfortable from the very first moment
  • Learn your way around town and always have tips for partying up your sleeve
  • Learn how to face possible complaints to improve problem-solving skills
  • Use the tools: PMS, Accor Resaweb, Blink, principal OTA online portal

Requirements

  • Guest focused personality is essential
  • Gained some professional experience or completed a course of training in the hotel business
  • Can speak English fluently
  • Can inspire fellow staff and guests
  • Open to join a team, respects the procedure and learn from your colleagues

What we offer

  • Generous discounts when visiting our bars and restaurants
  • Canteen
  • Uniform delivered by the Hotel
  • Hilarious staff parties
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