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Reception Agent (Turnante)

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Fairmont Grand Del Mar

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Location:
Italy , Florence

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Job Responsibility:

  • At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
  • You’ll always keep your cool – even when all the guests turn up to check in at the same time
  • You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up
  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests

Requirements:

  • Guest focused personality is essential
  • You’ve gained some professional experience, or completed a course of training in the hotel business and can speak English fluently
  • You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
  • You’re not just bringing your abilities, but also your character
  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus
  • Available to work shifts (including night shifts)
  • we don't offer staff accommodation

Nice to have:

  • Additional languages are a plus
  • Experience with Opera or a related system
What we offer:
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Benefit from great offers from our numerous cooperation partners
  • Be part of our hilarious staff parties and much more

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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