Reception Administration Officer

• Being a key part of our safeguarding processes to control access to the campus – including checking in agency staff, signing in visitors and making sure they are escorted
• Taking phone calls/emails/in-person requests and triaging them to resolve enquiries or route them to the appropriate person for support
• Maintaining accurate records – including daily student register processes, daily staffing support, school lunch bookings, minibus bookings etc
• Contacting class teams to support some of our students as they arrive/leave school
• Taking in deliveries/liaising with the Premises Team to redistribute
• Communications to parents – calls home if a student is absent without explanation, letters about school trips, emails publicising special events and opportunities etc
• Supporting colleagues with emergency situations – calling an ambulance, providing registers during a fire evacuation etc

• GCSE level qualifications or equivalent experience
• Experience of providing administrative support service
• Knowledge of a range of systems, processes and procedures, ideally also school Management Information Systems
• Knowledge of IT packages including Outlook, Word and Excel and confidence in a digital approach to working
• Ability to communicate in a polite and efficient manner – by phone, email and in person
• Ability to reprioritise tasks according to need and urgency
• Knowledge of administration within schools is desirable, ideally special schools

Knowledge of administration within schools is desirable, ideally special schools