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Reception Admin Officer

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Camborne

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Contract Type:
Not provided

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Salary:

12.71 - 12.95 GBP / Hour

Job Description:

Administrative Officer (Probation Services)\n\nLocation: Camborne Cornwall TR14 8DN and Truro\n\nEmployer: Brook Street (on behalf of HM Probation Service)\n\nContract Type: Temporary (6 months) Opportunity to go permanent\n\nWorking Hours: 22.5 hrs, Twice in a week (5.00pm-9.00pm) Monday & Friday\n\nStart Date: ASAP (subject to clearance)\n\nPay Rate: £12.95/hr\n\nRole Overview\n\nBrook Street is recruiting an Administrative Officer to support HM Probation Services within a busy HMPPS environment. This is a fully site-based role requiring strong organisational, communication, and administrative skills.\n\nThe successful candidate will provide reception services and comprehensive administrative support across teams within the operational area. The post holder may be required to support and cover multiple functions during periods of absence, with appropriate training provided.\n\nKey Purpose\n\nTo provide an effective and efficient first point of contact for all visitors and telephone callers, while delivering high-quality administrative support in line with service policies and procedures.

Job Responsibility:

  • Act as the first point of contact for the Probation Service, greeting people on probation and visitors professionally both face-to-face and via telephone or email
  • Log visitor arrivals and departures, notify appropriate staff, and issue visitor passes and security fobs as required
  • Provide clear and accurate basic information about the Probation Service and local support services (e.g. food banks), referring complex enquiries to relevant managers
  • Use observation, situational awareness, tact and diplomacy to help diffuse potentially challenging or violent situations
  • Recognise safeguarding or risk concerns and take appropriate action, including informing Probation Practitioners and updating systems such as Delius
  • Support building security by acting as key holder, monitoring CCTV, operating alarms, and assisting with evacuations
  • When trained, undertake duties such as Fire Warden and First Aide, and support risk assessments in the absence of a line manager
  • Manage all building logistics including: Incoming and outgoing mail, Ordering PPE, office stationery, and meeting room equipment, Room, hot desk, and car parking bookings
  • Supporting meetings and events, including preparation and registration
  • Process petty cash, bus fares, and travel warrant for people on probation, including transportation between Probation properties
  • Log building faults and incidents, monitor repairs, and escalate issues appropriately
  • Make decisions (within guidelines) on the urgency of maintenance issues to maintain building safety and security
  • Escort contractors and visitors around the building when required
  • Provide confidential administrative support to operational teams, including: Updating electronic and manual records, Producing documentation and correspondence, Accessing and updating databases, Scanning, archiving, and handling highly sensitive information

Requirements:

  • Excellent communication and customer service skills
  • Strong administrative and organisational capability
  • Ability to handle sensitive and confidential information appropriately
  • Confidence to manage challenging situations with professionalism and diplomacy
  • Awareness of safeguarding, risk, health and safety, and security procedures
  • Ability to work collaboratively across teams and adapt to changing priorities
  • Commitment to equality, diversity, and anti-discriminatory practice

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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