Real-Time Operations Specialist Job at LoadUp

Network Dispatch Operations Specialist

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in telecom, BPO, or KPO environments with exposure to dispatch or ticket management functions
Strong understanding of ticketing systems (e.g., Remedy or equivalent) and dispatch workflows
Ability to interpret technical fault data and make informed dispatch decisions
Effective organisational and multitasking skills in a fast-paced operational environment
Strong communication skills, with the ability to engage and influence internal teams and external partners
Knowledge of GSM, 3G, and 4G technologies and field operations processes
Familiarity with health and safety standards within field service environments
Competency in Microsoft Office tools such as Excel, Word, and PowerPoint
Demonstrates collaboration, problem-solving, and adaptability

Job Responsibility

Perform initial triage of fault tickets, analyse issues, and ensure accurate dispatch to field teams
Allocate reactive and planned work to field engineers through manual and automated processes
Monitor ticket progress end-to-end, ensuring timely resolution and adherence to escalation protocols
Support engineers by arranging required access, permissions, and third-party services in line with safety and compliance standards
Collaborate with Network Operations Centre (NOC) teams and stakeholders to drive continuous process improvements
Maintain clear documentation within tickets, including actions taken, approvals, and timelines
Provide real-time operational support via telephone channels and email communication
Ensure compliance with site access, safety, and legal documentation requirements
Track and manage service level agreements (SLAs) and prioritise work accordingly
Contribute to reporting, including escalation summaries and performance insights

What we offer

Opportunity to work in a global telecom environment with diverse stakeholders
Exposure to end-to-end network operations and dispatch management processes
Collaborative and supportive team culture focused on operational excellence
Opportunities to contribute to process improvements and innovation initiatives
Experience in handling critical incidents and driving customer satisfaction

Fulltime

Sales Operations Specialist

We are looking for a meticulous, process-driven Sales Operations Specialist to j...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excel Proficiency: Beginner to intermediate level
Prior experience in healthcare or the insurance industry (medical/ancillary) is highly preferred
Exceptional written and verbal skills
Analytical ability to interpret insurance-related data and recognize discrepancies
Adaptability to pivot between different carrier tools and internal systems

Job Responsibility

Prepare and generate comprehensive insurance quotes bundling medical, dental, vision, life, and disability plans
Manipulate and update client data within Excel
Act as a gatekeeper, gathering all required client documents and ensuring submissions meet every carrier requirement
Serve as the primary point of contact for sales partners, providing real-time updates on quote status and troubleshooting missing information
Monitor the pipeline of active quotes to ensure no request falls behind schedule

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Operations Specialist

As a Customer Operations Specialist, you'll act as the primary project manager d...

Location

United States , Boston

Salary:

79000.00 - 100000.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Finance, or related fields
2+ years in customer success, customer support, PMO, or account management within fast-paced, dynamic environments
Proven track record working directly with customers to educate and onboard them onto new solutions
Experience handling challenging customer interactions while maintaining productive, supportive partnerships
Excellent communication and presentation abilities
Project management and cross-functional coordination
Problem-solving and real-time troubleshooting
Customer enablement and training delivery
Entrepreneurial mindset with drive to succeed in high-growth environments

Job Responsibility

Build and deploy scalable onboarding solutions that guide suppliers through platform activation, including live sessions, configuration support, and real-time troubleshooting
Drive supplier activation by monitoring progress, proactively removing friction points, and maintaining detailed records to optimize team operations and reporting
Lead client-facing migration projects—providing weekly updates, training their teams, and serving as their trusted point of contact throughout the process
Scale enablement impact through webinars, live walkthroughs, and AI-powered solutions that can be replicated across clients and suppliers
Shape the future of supplier onboarding by providing structured feedback to improve flows, materials, and customer experience across all touchpoints

What we offer

health, dental, 401(k) match plan, commuter, and PTO

Fulltime

After-hours Fulfillment Operations Specialist

LoadUp is seeking a highly organized and proactive Fulfillment Operations Specia...

Location

Salary:

Not provided

LoadUp

Expiration Date

Until further notice

Requirements

1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
Remote weekend availability is preferred
Strong multi-tasking and time management skills
comfortable managing live workflows with shifting priorities
Excellent verbal and written communication, especially in high-pressure situations
Confidence in making quick decisions based on standard policies or judgment calls
Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
Bilingual proficiency (Spanish/English or other languages) is highly valued

Job Responsibility

Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
Escalate urgent issues to senior team members while taking quick action to minimize disruptions
Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
Document and report recurring issues Loaders face, contributing insights to improve the platform experience
Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards

What we offer

Competitive Compensation with Monthly Bonus Opportunities
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance
Flexible Spending & Savings Options – FSA or HSA accounts
Generous Paid Time Off
401(k) with 5% Company Match
Employee Recognition Program
Monthly Lifestyle Stipends
Referral Rewards Program
Growth with Purpose

People Operations Specialist

The People Operations Specialist has knowledge and expertise in Workday Employee...

Location

Philippines , Metro Manila

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous
Proven experience in customer service, People Experience (PEX), HR advisory or live chat support, preferably within an HR context
Understanding of HR process and policy with experience working in regional or multi country operations is desirable
Knowledge of HR processes and best practices
Bahasa Indonesian Language Skills (preferred)
Knowledgeable in Excel visualization. PowerBI experience helpful
Excellent written communication skills, with the ability to provide clear and concise information real-time
Strong problem-solving abilities and a customer-centric mindset
Proficiency in using live chat/ case management platforms and HR information systems (Workday and ServiceNow would be advantageous)
Ability to multitask and prioritize effectively in a fast-paced environment

Job Responsibility

Perform Workday Employee data management
Joining/Onboarding
Set up employee Workday profiles upon trigger from Talent Team
Generate Business letters, contracts as needed
Role Moves/Promotions/exits
Execute transactions on Workday for employee moves and coordinate with in-market partners
Own data accuracy in all elements, including merit/bonus plans, cost centre, etc. in Workday
Manage coordination with stakeholders and in-market partners to perform data hygiene audits and drive corrections of Workday data
Pay/Benefits
Work with HRIT to ensure correct workday compensation data feeds into Payroll system

Fulltime

Operations Specialist

Robert Half is seeking an experienced an Operations Specialist responsible for a...

Location

United States , Ann Arbor

Salary:

25.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred in business, management, human resources
2 years of experience in management at a not-for-profit program
Demonstrated understanding of the issues of Homelessness and Housing
Strong computer skills
Work well with teams and be adept at team building and performance measuring
Excel at operating in a fast pace, community environment
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Demonstrated strong critical thinking skills
Strong problem-solving skills
Must have a positive attitude, be open to change, and eager to be a part of achieving greater mission of ending homelessness

Job Responsibility

Work diligently to aid clients in removing barriers to service provision
Help manage day to day operations by monitoring the quality of care provided by checking in with staff and clients, at on and off-site locations
Directly assist all staff in crisis situations
Administrative duties as required, which includes but is not limited to timesheets and regular scheduling
Assist in managing operations during the winter months including winter rotating shelter and other offsite locations
Assist the management team in developing and implementing methods to improve our agency service delivery
Carry out overall operations duties as assigned
Oversee completion of real-time data entry in HMIS system
Participate in staff meetings to review advocacy and other service issues
Point of contact for Operations staff

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Operations Specialist with Compliance Knowledge (PMO/Staff Level)

We are currently looking for a candidate for the position of (F / M) Operations ...

Location

Poland , Warsaw

Salary:

Not provided

Astek

Expiration Date

Until further notice

Requirements

Have at least 3 years of experience in senior operational roles within IT or Compliance
Have a Senior PMO or Advanced Scrum Master background
Can transform an unstructured environment into a structured and measurable organizational unit
Have advanced proficiency in Smartsheet, Excel, and data visualization tools
Are able to translate high-level strategic goals into actionable plans for a 50-person team
Feel comfortable working with KPIs, dashboards, and measurable objectives

Job Responsibility

Designing and implementing an operational framework for a 50-person Compliance organizational unit
Establishing standardized workflows (internal communication, document management, cross-functional collaboration)
Acting as a connector between leadership and subject matter experts to ensure operational consistency
Organizing and coordinating meetings, Info Sessions, and Staff Meetings
Monitoring Compliance implementation progress and tracking unit objectives
Creating and maintaining real-time dashboards to track KPIs and performance
Supporting change management and organizational awareness initiatives

What we offer

Long-term collaboration
Technical training, certifications, and skills development
Competence Center mentoring
Clear career path
Employee benefits package (Multisport, private healthcare, life insurance)
Friendly working atmosphere, team-building events, and team-building meetings

Fulltime

Global Last Mile Operations Specialist

Plaud is building the world's most trusted AI work companion for professionals t...

Location

Singapore , Singapore

Salary:

Not provided

Plaud

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher
preference for Logistics Management, Supply Chain, or related fields
2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic
Proficiency in Excel/SQL for data analysis and root cause identification
Strong sense of accountability, ability to multitask, and excellent cross-department communication skills
Experience in international logistics workflows

Job Responsibility

ERP System Order Management: Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing
Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting
Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements
Conduct regular testing and validation of system rules to ensure logical and efficient order allocation
In-Transit Logistics Exception Monitoring & Resolution: Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors)
Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions
Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements
Data Reporting & Analysis: Compile weekly/monthly reports on exception order types, volumes, and resolution progress
Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies
Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions

What we offer

Market-competitive compensation
global exposure
vibrant, creativity-fueled work atmosphere

Fulltime

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Real-Time Operations Specialist

Job Description

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