Real-Time Operations Specialist Job at LoadUp

Real Time Analyst

At IKEA everything is about our customer, and, in the Remote Customer Meeting Po...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience as Real-Time Analyst or a similar analytical role is preferred
A minimum of 3 years’ experience in a fast-paced Contact Centre environment is essential
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
A strong eye for detail, with the ability to identify opportunities for improving efficiencies by ensuring non-adherent events are reduced by taking corrective actions
Solid understanding of the intraday workforce planning (WFP) function and its connection to scheduling, with hands-on experience monitoring real-time productivity
Proficiency in workforce management systems and reporting tools, with strong analytical skills and experience using data visualisation tools
Proficiency in Microsoft Office, particularly Excel for data analysis and PowerPoint for reporting and presentations

Job Responsibility

Monitoring call centre performance in real-time using various workforce management tools and dashboards including analysing call volume, handle time, average speed of answer, and other key metrics
Overseeing inbound queue times and abandon rates across all channels and skills to optimise co-worker efficiency and minimise customer wait times
Proactively identifying and escalating real-time performance deviations to relevant team leaders and managers
Collaborating closely with managers and team leaders to accommodate training sessions, team meetings, and other activities—ensuring schedule adherence and a balanced daily co-worker experience
Providing insights and feedback to Scheduling Specialists and the wider operations team to support ongoing improvements in scheduling quality
Analysing operational data to identify trends, areas for improvement, and recommending practical, actionable solutions
Working with tools such as Dialog, Genesys, Kronos, and Verint to support real-time decision-making

What we offer

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Operations Specialist I

The Operations Specialist I will play a key role in assisting the Operations Man...

Location

United States , Scottsdale

Salary:

64000.00 - 88000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Ability to coordinate multiple activities and ensure safety, quality, and schedule adherence
Two years’ experience in Operations or a Solar and Wind Field Technician Role is preferred
Able to demonstrate competent technical knowledge of plant and system processes and experience in operating electrical and SCADA systems
Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
Ability to work in difficult customer situations and show strong verbal and written communication skills
Ability to work in a high-stress environment where decisions directly impact personnel safety and equipment reliability
Ability to work rotating shifts of 12.5 hours, including nights, weekends, and holidays
Available for 24-hour on-call duty to meet customer requirements

Job Responsibility

Proactively monitor and analyze real-time activities, performance, and operational status of Clearway Energy Utility Operating Assets to determine root cause and maintain utmost data integrity for operational events
Understand and proactively identify abnormal operating and alarm conditions that arise during the shift and react accordingly
Ability to manage power plant operations, considering different requirements for each plant based on location, generation type, interconnect requirements, regional regulations, and customer contractual requirements in a high-stress and time-sensitive environment
Answer phones and emails during the shift
Coordinate, document, and implement all necessary remedial actions to maximize the availability of the equipment and production/revenue according to pricing, resources, forecasts, and maintenance procedures
Interpret and execute activities associated with asset contracts (PPAs, LGIA’s, O&M agreements), including capacity scheduling/reporting, telemetry issues, or remote-control capability impacts
Operate multiple power plants IAW regulatory operating requirements (i.e., CPUC/WECC/Prudent Utility Practices)
Coordinate with the Field Operations teams, including Site Managers, Supervisors, and technicians, in daily activities for plant status verifications, downtime reporting, and safe actions of remote equipment
Coordinate with external entities such as Scheduling Coordinators, Transmission Operators, and Reliability Entities for the performance of status notifications or Operating Instructions
Support the commissioning of projects by coordinating test energy scheduling and power plant operations activities, ensuring safety, regulatory, environmental, and operating compliance

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
a 401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

Operations Control Center Shift Supervisor

Clearway Energy Group is looking for an Operations Control Center Shift Supervis...

Location

United States , Scottsdale

Salary:

92000.00 - 109000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in power plant operations
4-year degree or relevant experience may be considered
Able to demonstrate competent technical knowledge of plant and system processes and experience in operating electrical or SCADA systems
Able to interpret NERC, ERCOT, WECC, CAISO, PJM, and SPP regulations and requirements
Available for 24-hour on-call duty to meet obligations to the Operations Team as issues arise
Knowledge of functional system interactions and the ability to pay attention to critical elements in a complex and regulated environment
Ability to make financial decisions based on real-time power plant equipment analysis and contract-related cost weighting, risk versus reward
Ability to coordinate multiple activities and ensure safety, quality, and schedule adherence
Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
Ability to work in difficult customer situations

Job Responsibility

Provide direction and supervision to the on-shift Real-Time Operations Specialist in day-to-day job activities and responsibilities
Manage the RCA and continuous improvement process regarding real-time operations issues, mistakes, and common practices
Assist in proactively monitoring real-time activity, performance, and operational status of all wind, solar, and BESS assets
Assist in Real-Time Operations Specialist in understanding and identifying abnormal operations or alarm conditions that arise during the shift and appropriately troubleshoot in a timely fashion
Perform periodic operator log reviews for accuracy and compliance
Perform acceptance testing on RPMC tools or applications used by the on-shift Operations Specialist
Support the commission activities of new projects
Support and assist in the onboarding process, training, and qualification activities of new operations specialists
Implementation of processes and procedures to assure compliance with internal controls and quality controls for customers and field personnel, and distribute the information to the real-time operations specialists.
Support and assist in RFIs, data requests, and other assigned duties

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Security Data Specialist

We are seeking a Security Data Specialist with strong systems engineering leader...

Location

United States , Maryland

Salary:

Not provided

Assurit

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Systems, Engineering, Computer Science, or related technical field
or equivalent hands-on experience
3+ years of experience supervising system engineers or leading technical teams
Demonstrated experience working with real-time, online, interactive systems requiring accurate data acquisition and system responsiveness
Strong analytical skills with the ability to evaluate workflows, identify issues, and develop practical technical solutions
Experience supporting systems engineering activities across complex IT environments
Strong communication and leadership skills, including the ability to provide direction and collaborate across teams
Ability to document findings, corrective actions, and procedures clearly and effectively

Job Responsibility

Analyze information requirements to understand data flows, operational needs, and system dependencies
Evaluate workflow inefficiencies, organizational challenges, and planning gaps across system operations
Develop and recommend corrective actions that enhance system performance, data quality, and operational efficiency
Provide daily supervision, guidance, and technical direction to system engineers and supporting staff
Oversee the use, integration, and optimization of interactive and interpretative systems for real-time data acquisition
Collaborate with engineering, security, and operations teams to ensure systems function reliably and securely
Document system processes, improvement plans, and technical procedures to support ongoing operations
Ensure that system activities align with mission requirements, security policies, and performance expectations
Support troubleshooting efforts, identify root causes, and coordinate timely resolution of complex technical issues

What we offer

medical and dental coverage
paid time off

IT Specialist

The mission of the Program Support Flight is to serve as the primary point of co...

Location

United States , Edwards

Salary:

103316.00 - 159716.00 USD / Year

US Department of the Air Force - Agency Wide

Expiration Date

Until further notice

Requirements

U.S. Citizenship
Obtain & maintain Security clearance
This is a designated Drug Testing Position
This is an acquisition position and is covered by the Acquisition Professional Development Program. The employee must meet, or be capable of meeting, Defense Acquisition Work Improvement Act requirements applicable to the duties of the position
Knowledge of state-of-the-art real-time and post-flight telemetry systems and related hardware and software and its application to the support of weapon system test and evaluation
Knowledge of computer system operation and programming using high level command and scripting languages as well as programming languages (e.g., Java, C and C++)and operating systems (e.g., MS Windows, Linux and VMS)
Knowledge of airborne instrumentation equipment, its application and signal conditioning requirements and its usage. ln-depth understanding of pulse code modulation signal processing theory and application
Ability to effectively interact in a team environment consisting of engineers, technicians, and management personnel

Job Responsibility

Develops operational procedures, maintains, and manages multiple real-time data acquisition, display, and processing ground stations to convert telemetered and recorded aircraft data to intermediate data for display and conversion, and to engineering unit data used in second generation processing and analysis systems. Assures timely and effective flow of data through the real-time systems and performs calibration and performance checkout of the acquisition and processing, communication, time-space positioning and other systems used during real-time and post-flight test support operations. Identifies new test customer requests for Range data products and facilitates data production with necessary Range offices
Programs various computer systems to acquire, reduce, display, and record telemetered ground and flight data for pre-mission and system checkout according to mission requirements. Performs calibration and checkout of the processing equipment in accordance with established procedures and techniques. Monitors the operation of the systems during real-time mission support operations to insure that the systems function properly
Provides technical direction to other Range Squadron operations personnel, providing information and training on the operation and theory of the multiple real-lime and post-flight processing, telemetry pre-processing, audio, and video communication, encryption, and other data acquisition support systems

What we offer

This position MAY be eligible for a recruitment/relocation incentive
Health insurance options for your entire family - no waiting period to period
Retirement plans - pension and 401k equivalent (TSP) with matching contributions
Vacation and holidays - 11 paid holidays, 13 days of sick leave and up to 26 days vacation leave (dependent on eligible years of service)
Multiple tuition assistance opportunities - programs to help pay student loans
Promotion opportunities throughout the U.S. government
Acquire valuable certifications

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Senior Software Engineer, Generalist

As a Senior Software Engineer, Generalist at Chef Robotics, you'll play a pivota...

Location

United States , San Francisco

Salary:

150000.00 - 240000.00 USD / Year

Chef Robotics

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
7+ years of professional experience in software development with demonstrated full-stack capabilities
Proven experience in software development, with a focus on autonomous systems, robotics, or related fields
Strong proficiency in programming languages such as Python and JavaScript/TypeScript, with emphasis on object-oriented design and development
Experience with software development tools and frameworks commonly used in robotics and autonomous systems (e.g., ROS, OpenCV, TensorFlow, etc.)
Familiarity with sensor fusion techniques, perception algorithms, and other technologies relevant to autonomous robotics operations
Advanced understanding of cloud infrastructure and deployment (AWS, GCP, or Azure)
Experience with containerization (Docker) and orchestration (Kubernetes) technologies
Proven experience leading complex, multi-disciplinary software projects from conception to deployment
Strong background in system architecture design and cross-functional technical decision-making

Job Responsibility

Collaborate with robotics engineers, hardware engineers, and other software engineers across the tech stack to design, develop, and deploy software solutions for food automation robots
Participate in all phases of the software development lifecycle, including requirements gathering, design, implementation, testing, deployment, and maintenance
Develop robust, scalable, and maintainable software systems that meet the unique challenges of commercial food production environments
Implement algorithms for perception, manipulation, motion planning, and control to enable autonomous food preparation behavior
Work across frontend dashboards, backend APIs, and cloud infrastructure to build comprehensive solutions that integrate with robotics hardware and AI systems
Design and optimize database schemas to support robot operations, telemetry, recipe management, and system analytics
Implement efficient data pipelines between on-device robotics systems and cloud services
Create data access layers and APIs that enable seamless integration across multiple subsystems
Develop real-time data processing systems for robotics telemetry and performance monitoring
Establish data integrity protocols and backup systems across distributed robotics deployments

What we offer

medical, dental, and vision insurance
commuter benefits
flexible paid time off (PTO)
catered lunch
401(k) matching
early-stage equity

Fulltime

Real-Time Operations Specialist

LoadUp

Location:
United States

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 02, 2026

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