Real Time Analyst Job at Helpware (Guadalajara)

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Real Time Analyst

We are looking for a Real Time Analyst to support contact center performance thr...

Location

United States , Minnetonka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in a contact center, customer service environment, or workforce management function
Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
Familiarity with real-time monitoring tools and workforce management systems, including platforms such as Five9 or Verint
Strong analytical ability with the skill to interpret operational data and make sound recommendations quickly
Ability to manage competing priorities and respond effectively in a fast-moving call center setting
Understanding of service level metrics, staffing concepts, and day-of-operation performance management
Experience using ticketing systems and maintaining accurate operational documentation
Clear written and verbal communication skills with the ability to collaborate across teams and leadership groups

Job Responsibility

Monitor real-time contact center activity to track staffing levels, queue performance, and service delivery throughout the day
Evaluate call volume patterns and agent availability, then recommend schedule or workload adjustments to improve operational efficiency
Use workforce management and monitoring platforms such as Five9 and Verint to identify issues and support daily performance targets
Communicate intraday updates, risks, and performance concerns to leadership and relevant support teams in a clear and timely manner
Analyze performance data and prepare reports that help stakeholders understand trends related to service levels, productivity, and resource utilization
Coordinate with supervisors and operations teams to address unexpected changes in demand, attendance, or system-related disruptions
Maintain accurate records in ticketing and management systems while following established contact center processes
Support continuous improvement efforts by identifying optimization opportunities within real-time operations and workforce planning activities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Real-Time Analyst

We are seeking a proactive and detail-oriented Real-Time Analyst (RTA) to overse...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

English proficiency: B2+ or higher
Minimum 1 year of experience in Real-Time Monitoring, Workforce Management, or Analytics
Strong analytical and problem-solving skills
Ability to make data-driven decisions in high-pressure environments
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to work independently with minimal supervision
Adaptability in a fast-paced and dynamic environment
Strong work ethic and accountability
Proficiency in Microsoft Office (Excel required

Job Responsibility

Monitor real-time performance metrics including Service Level, AHT, Occupancy, Adherence, and Queue Health
Analyze intraday trends and identify performance risks
Execute real-time action plans (e.g., schedule adjustments, offline management, VTO/OT recommendations)
Communicate performance updates, risks, and mitigation strategies to Operations and Leadership
Partner with Client, Supervisors and Managers to address adherence gaps and staffing challenges
Generate and distribute intraday and end-of-day performance reports
Escalate system issues or operational risks in a timely and professional manner
Support continuous improvement initiatives to enhance forecasting accuracy and workforce efficiency

Fulltime

Real-Time Analyst

Foundever® is looking for a talented Real-Time Analyst to join our team, situate...

Location

United Kingdom , Kingston upon Thames

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Previous experience of Real time or WFM, within a contact/call centre environment is desirable
Very good analytical skills
Ability to work independently on a frequent basis
Self-motivated and flexible in working hours according to workloads
Extremely accurate in the entering and presenting of data
Excellent verbal, written communication and influencing skills
IEX (Nice), Verit or Blue Pumpkin experience will be required
Avaya CMS experience desired
Ability to organise , set priorities and multi-task within timescales with effective management of time
You must take personal responsibility to understand and comply with all company and client security requirements and policies

Job Responsibility

Ensure that optimum service levels are achieved within the campaign on a monthly, daily and intra-day basis in order to drive up service level consistency performance
Real Time Analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Variance reporting to team managers, to enable them to make timely decisions about planned off line activities and outages
Maintaining positive relationships with internal departments to ensure that joint goals are met
Operate the adherence desk ensuring agents sign in correctly for shift start
Monitoring call levels on CMS
Ensure appropriate phone based skill changes are actioned as required.
Work under pressure and to tight deadlines with minimal supervision.
To support peers with workloads and work as a virtual WFM team
Proactively manage service level by restricting agent offline time when appropriate

What we offer

Balanced work-life pattern with a competitive salary
Opportunity to work with varied and well-known brands
Part of a brilliant and supportive culture that makes a positive impact in the communities where we operate
Place where 84% of people grow

Fulltime

Real-Time Analyst

We are seeking a proactive and detail-oriented Real-Time Analyst (RTA) to overse...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

English proficiency: B2+ or higher
Minimum 1 year of experience in Real-Time Monitoring, Workforce Management, or Analytics
Strong analytical and problem-solving skills
Ability to make data-driven decisions in high-pressure environments
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to work independently with minimal supervision
Adaptability in a fast-paced and dynamic environment
Strong work ethic and accountability
Proficiency in Microsoft Office (Excel required

Job Responsibility

Monitor real-time performance metrics including Service Level, AHT, Occupancy, Adherence, and Queue Health
Analyze intraday trends and identify performance risks
Execute real-time action plans (e.g., schedule adjustments, offline management, VTO/OT recommendations)
Communicate performance updates, risks, and mitigation strategies to Operations and Leadership
Partner with Client, Supervisors and Managers to address adherence gaps and staffing challenges
Generate and distribute intraday and end-of-day performance reports
Escalate system issues or operational risks in a timely and professional manner
Support continuous improvement initiatives to enhance forecasting accuracy and workforce efficiency

Fulltime

Geospatial Visualization and Real-Time Systems Full-Stack Developer, Senior

As a full-stack developer, you know that the most powerful computation in the wo...

Location

United States , Annapolis Junction

Salary:

86900.00 - 198000.00 USD / Year

Booz Allen Hamilton

Expiration Date

Until further notice

Requirements

5+ years of experience building interactive, data-dense web applications using React and TypeScript
Experience with geospatial visualization libraries such as CesiumJS, Mapbox GL, Deck.gl, or Leaflet, including rendering of dynamic entities and time-series data on interactive maps
Experience building real-time interfaces that update continuously from streaming data sources using WebSockets, server-sent events, or push-based architectures
Experience integrating front-end applications with RESTful or GraphQL APIs, including state management for asynchronous and user-driven data flows
Ability to design interfaces that present complex analytical outputs such as ranked alternatives, trade-off surfaces, or diagnostic explanations, in forms that non-technical operators can interpret and act on
Ability to obtain a TS/SCI clearance with a polygraph
Bachelor's degree in a CS, Software Engineering, or Human-Computer Interaction field, or 8+ years of experience working in a professional environment in lieu of a degree

Job Responsibility

Own the interactive front-end for two integrated products
Present operators with constraint-backed planning recommendations
Render trade-offs, timelines, rationale, and geospatial context in a way that an operator under pressure can absorb and act on in seconds
Present researchers and analysts with the results of formal model composition and execution
Make validation outcomes, compatibility diagnostics, and evidence artifacts navigable and transparent
Build the surface through which people interact with the system, interrogate its reasoning, override its suggestions, and explore alternatives

What we offer

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program

Fulltime

Real Estate Analyst

We are in search of a Real Estate Analyst to join one of our client's Commercial...

Location

United States , Chevy Chase

Salary:

100000.00 - 125000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of commercial real estate financial modeling experience (office, industrial, multi-family)
BS from a 4-year accredited university
ability to communicate with all levels of the organization
advanced Excel skills
outstanding quantitative/qualitative analytical skills

Job Responsibility

Supported originators with commercial real estate financial modeling and analysis, including initial screening of prospective financing opportunities and evaluating credit quality of financing requests
Maintained and updated detailed financial models, including performing sensitivity analyses to assess potential scenarios
Conducted comprehensive market, industry, and sponsor due diligence, researching trends and the competitive landscape to evaluate the impact on property demand, vacancy rates, rent growth, capitalization rates, and overall value
Collected, organized, and reviewed due diligence materials such as appraisals, environmental reports, and property inspections, and analyzed guarantor financial statements to assess the strength of additional credit support
Ensured timely and accurate maintenance of loan documentation and credit files in the internal document retention system, following all compliance and procedural guidelines
Coordinated loan closings, managing legal documentation, third-party due diligence, and internal processing to ensure adherence to credit policies
Assisted with portfolio management activities, including loan modifications, extensions, risk rating updates, and resolution of various asset management issues
Collaborated and communicated effectively with stakeholders at all management levels and across departments
Supported additional tasks and special projects as needed

What we offer

10% bonus
full benefits
medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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