Real Time Analyst Job at Helpware (Guadalajara)

Real Time Analyst

At IKEA everything is about our customer, and, in the Remote Customer Meeting Po...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience as Real-Time Analyst or a similar analytical role is preferred
A minimum of 3 years’ experience in a fast-paced Contact Centre environment is essential
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
A strong eye for detail, with the ability to identify opportunities for improving efficiencies by ensuring non-adherent events are reduced by taking corrective actions
Solid understanding of the intraday workforce planning (WFP) function and its connection to scheduling, with hands-on experience monitoring real-time productivity
Proficiency in workforce management systems and reporting tools, with strong analytical skills and experience using data visualisation tools
Proficiency in Microsoft Office, particularly Excel for data analysis and PowerPoint for reporting and presentations

Job Responsibility

Monitoring call centre performance in real-time using various workforce management tools and dashboards including analysing call volume, handle time, average speed of answer, and other key metrics
Overseeing inbound queue times and abandon rates across all channels and skills to optimise co-worker efficiency and minimise customer wait times
Proactively identifying and escalating real-time performance deviations to relevant team leaders and managers
Collaborating closely with managers and team leaders to accommodate training sessions, team meetings, and other activities—ensuring schedule adherence and a balanced daily co-worker experience
Providing insights and feedback to Scheduling Specialists and the wider operations team to support ongoing improvements in scheduling quality
Analysing operational data to identify trends, areas for improvement, and recommending practical, actionable solutions
Working with tools such as Dialog, Genesys, Kronos, and Verint to support real-time decision-making

What we offer

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Commercial Real Estate Analyst

Townhouse Partners is a boutique consulting firm providing commercial real estat...

Location

United States , New York

Salary:

Not provided

Townhouse Partners Consulting

Expiration Date

Until further notice

Requirements

Experience working with Excel VBA, Bloomberg Financial Research Portal, and other CRE software and technologies including, but not limited to, REIS, Argus and CoStar
Excellent quantitative, organizational, interpersonal, writing and communication skills
Self-motivated, team-oriented and strong time management skills
Strong research, analytical and problem solving skills
Bachelor’s degree in Economics, Finance, Business Administration or Accounting preferred, but all disciplines will be considered
At least 2 years of experience in a financial analysis role or related position and/or including at least 1 year of experience in the commercial real estate industry in a research or analytics role. Internship experience in the aforementioned areas is acceptable
Knowledge of the commercial loan underwriting process and ability to create underwriting models
Familiarity and/or experience with credit rating agency methodologies

Job Responsibility

Underwriting commercial real estate transactions and preparing market analysis reports
Perform complicated financial modeling and spreadsheet analysis in Excel
Review and analyze legal documents and third-party reports as part of the due diligence process
Review historical CMBS transactions and update market assumptions
Create and maintain financial models in Argus
Manage multiple client and vendor relationships including communicating via email, phone and at on site meetings
Position is currently based in Midtown Manhattan, but may be based on site at clients located in the Metro area
Travel required, as needed (< 10%)
Additional responsibilities, as needed

Fulltime

International Real Estate Controller – Senior Analyst

This role involves real estate accounting, monthly close processes, balance shee...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Advanced knowledge of MS Excel and other Office products
Fluent English language knowledge. Additional language is an advantage
In-depth understanding of Accounting and Finance principles within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Knowledge of real estate industry and related accounting
5-8 years of similar professional experience, preferably within a cross-cultural team environment in a Controllership organization
Excellent analytical skills with attention to detail
Time management and ability to meet deadlines
Professional and assertive communication
Proactivity and flexibility
Ability to organize and prioritize tasks

Job Responsibility

Establish and participate in the month-end close process for Real Estate Services (RES) managed segment for International (Global excluding NAM) geography
Participate in Balance Sheet and Income Statement analysis for International RES segment
Assume Account Ownership as part of the eRecon balance sheet reconciliation process for International RES specific accounts
Participate in the balance sheet reconciliation process to identify and resolve breaks covering International RES segment
Understand and advise on real estate related accounting
Act as a back-up for Lease Accounting Reviewer
Review and advise on Initiative Expenditure Proposal (IEP) specific to International RES segment
Support various regional and in-country stakeholders on inquiries
Foster a robust Risk and Control culture by understanding Citi’s approach to managing risk

What we offer

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs
Flexible work arrangements
Career progression opportunities

Fulltime

Private Markets Investment Due Diligence Analyst

We are looking for an Analyst to join our Private Markets Investment Due Diligen...

Location

Singapore , Singapore

Salary:

Not provided

Albourne

Expiration Date

Until further notice

Requirements

University graduate or equivalent
Relevant prior work experience, with knowledge or experience of alternatives industry
Strong written and verbal communication skills
Possession of or advanced progression towards relevant professional qualifications (CFA, CAIA)
Abide by Albourne Group’s policies and procedures including but not limited to compliance reporting, HFDB filing, Information, Communications & Cyber Security Policy, Expense & Travel Policy, etc.
Proactive self-starter, proficient time management and multi-tasking
Professional demeanour and strong interpersonal skills.
Systems literacy (excel, ppt, word, Outlook)
Travel (as requested)
Comply with terms of Albourne Compliance Manuals

Job Responsibility

Strategy Coverage
Generate fund lists: Work in coordination with the Head of the Asia Private Markets IDD, Head of the Real Estate IDD, Head of Real Assets IDD and Private Markets IDD Analysts to maintain manager review and due diligence focus lists for assigned strategies and regions (if applicable)
Rate managers: Rate managers in the given strategy and exhibit the ability to clearly and persuasively articulate the rationale for those ratings
Produce IDD and associated reports: Produce clear & concise investment due diligence reports and recommendations to present to clients in coordination with the PM IDD Analyst(s) (Real Assets and Real Estate)
Monitoring: Provide ongoing monitoring of funds in client portfolios or on fund lists in the given strategy to ensure accuracy of existing ratings
Assist clients with accessing managers: To the extent possible, help build relationships between Albourne, the client, and covered managers to assist with client access to preferred funds
Strategy Analysis and Communication
Forward Calendar: Support production of an up-to-date and accurate Forward Calendar for the assigned strategy
Strategy Forecasts: Support production of strategy forecasting for assigned strategies within PM
White paper, CIO Notes & ATV: Support production and maintenance of research on the extranet, outlining the key attributes, trends, and drivers of a given strategy

What we offer

Professional development support
22 days' annual leave
Discretionary bonus scheme
Private medical and dental insurance
Business travel insurance

Fulltime

Senior Real Time Management Team Lead

The Senior RTM Team Lead is responsible for leading, mentoring and developing a ...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Minimum 5 years of leadership experience, including Real Time Management & people management in a call centre or similar environment
Strong understanding of call centre operations, metrics, and key performance indicators (KPIs)
Experience using WFM tools such as NICE IEX, InContact, or similar platforms
Excellent MS Office application knowledge, in particular, Excel
Strong analytical, organizational, and communication skills
Demonstrated ability to manage multiple stakeholders and navigate complex situations
Ability to adapt to changing business needs and act proactively in high-pressure situations
Flexibility in working hours is essential (Global RTM team operates 24/7)
Experience of working in large multi-skilled, multi-lingual contact centre environments

Job Responsibility

Manage, guide, and support a team of Real Time Analysts, fostering development and growth
Offer continuous feedback through coaching sessions and performance assessments
Develop tailored growth strategies for each direct report
Ensure that direct reports comply with all company policies and procedures
Drive continuous improvement initiatives by identifying gaps in processes or systems and recommending realistic, innovative solutions
Collaborate with the NOC, operations, and remote centres to identify and resolve downtime and telephony issues swiftly
Develop, update and test Business Continuity Plans (BCP)
Monitor real-time metrics and make adjustments to meet service level agreements and operational targets
Management of agent activity and adherence in real-time
Handle exceptions, including time-off requests, schedule swaps, and trades

What we offer

Competitive compensation packages, including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit (annual benefit to spend on yourself)
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Senior Insurance Due Diligence Analyst

We are working with a leading client who is seeking a dedicated and motivated pr...

Location

United Kingdom , London OR Manchester

Salary:

60000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Real Estate/Property Owners exposure
Proven ability to work effectively in a team-oriented environment
Strong organisational and time-management skills
Excellent communication and interpersonal abilities
A proactive mindset with a focus on problem-solving and continuous improvement
Relevant educational background or professional experience in a related field

Job Responsibility

Perform assigned tasks with precision and efficiency to meet organisational goals
Collaborate with team members and stakeholders to ensure seamless execution of projects
Maintain a high standard of professionalism and integrity in all interactions
Identify opportunities for improvement and contribute to the development of innovative solutions
Adhere to company policies, procedures, and industry best practices
Engage in regular team meetings to discuss progress and align on objectives
Execute daily tasks and responsibilities with attention to detail and accuracy
Communicate effectively with colleagues and stakeholders to ensure clarity and alignment
Monitor progress and provide updates to supervisors or project leads as required
Contribute to a positive and productive work environment

What we offer

Training in Due Diligence provided

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Real Time Analyst

Helpware

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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