Real-Time Analyst Job at Helpware (Cebu)

Real Time Analyst

At IKEA everything is about our customer, and, in the Remote Customer Meeting Po...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience as Real-Time Analyst or a similar analytical role is preferred
A minimum of 3 years’ experience in a fast-paced Contact Centre environment is essential
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
A strong eye for detail, with the ability to identify opportunities for improving efficiencies by ensuring non-adherent events are reduced by taking corrective actions
Solid understanding of the intraday workforce planning (WFP) function and its connection to scheduling, with hands-on experience monitoring real-time productivity
Proficiency in workforce management systems and reporting tools, with strong analytical skills and experience using data visualisation tools
Proficiency in Microsoft Office, particularly Excel for data analysis and PowerPoint for reporting and presentations

Job Responsibility

Monitoring call centre performance in real-time using various workforce management tools and dashboards including analysing call volume, handle time, average speed of answer, and other key metrics
Overseeing inbound queue times and abandon rates across all channels and skills to optimise co-worker efficiency and minimise customer wait times
Proactively identifying and escalating real-time performance deviations to relevant team leaders and managers
Collaborating closely with managers and team leaders to accommodate training sessions, team meetings, and other activities—ensuring schedule adherence and a balanced daily co-worker experience
Providing insights and feedback to Scheduling Specialists and the wider operations team to support ongoing improvements in scheduling quality
Analysing operational data to identify trends, areas for improvement, and recommending practical, actionable solutions
Working with tools such as Dialog, Genesys, Kronos, and Verint to support real-time decision-making

What we offer

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Senior Real Time Management Team Lead

The Senior RTM Team Lead is responsible for leading, mentoring and developing a ...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Minimum 5 years of leadership experience, including Real Time Management & people management in a call centre or similar environment
Strong understanding of call centre operations, metrics, and key performance indicators (KPIs)
Experience using WFM tools such as NICE IEX, InContact, or similar platforms
Excellent MS Office application knowledge, in particular, Excel
Strong analytical, organizational, and communication skills
Demonstrated ability to manage multiple stakeholders and navigate complex situations
Ability to adapt to changing business needs and act proactively in high-pressure situations
Flexibility in working hours is essential (Global RTM team operates 24/7)
Experience of working in large multi-skilled, multi-lingual contact centre environments

Job Responsibility

Manage, guide, and support a team of Real Time Analysts, fostering development and growth
Offer continuous feedback through coaching sessions and performance assessments
Develop tailored growth strategies for each direct report
Ensure that direct reports comply with all company policies and procedures
Drive continuous improvement initiatives by identifying gaps in processes or systems and recommending realistic, innovative solutions
Collaborate with the NOC, operations, and remote centres to identify and resolve downtime and telephony issues swiftly
Develop, update and test Business Continuity Plans (BCP)
Monitor real-time metrics and make adjustments to meet service level agreements and operational targets
Management of agent activity and adherence in real-time
Handle exceptions, including time-off requests, schedule swaps, and trades

What we offer

Competitive compensation packages, including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit (annual benefit to spend on yourself)
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Senior Frontend Engineer

Senior Frontend Engineer | TypeScript/React | Trading | £150k base + bonus | Lon...

Location

United Kingdom , London

Salary:

150000.00 GBP / Year

Orbis Consultants

Expiration Date

Until further notice

Requirements

Strong commercial experience with React, TypeScript and modern JavaScript (ES6+)
A deep appreciation for user-centric design and clean, maintainable code
Familiarity with agile development and CI/CD practices
Excellent communication skills and the ability to simplify technical challenges for others
Experience building applications in real-time data environments

Job Responsibility

Build and enhance modern, high-performance web interfaces for internal trading systems
Create sleek, data-intensive user interfaces that allow traders and analysts to make rapid, high-stakes decisions
Design, test and maintain reliable, production-ready React applications
Contribute to discussions on UX, performance and system design across the wider engineering function

What we offer

bonus

Fulltime

New

Real Time Analyst

We are looking for a proactive Real-Time Specialist to monitor and manage live o...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

English B2+
Experience in real-time monitoring at least 1 year, operations, or analytics
Strong problem-solving skills and ability to act fast and analytic skills
Excellent communication and teamwork
Ability to work on multiple projects simultaneously
Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure, fast-paced environment
Ability to learn quickly and perform in a dynamic environment
Microsoft office knowledge
Excellent work ethic
Strong client communication skills

Job Responsibility

Monitor real-time systems, dashboards, and workflows to ensure smooth operations
Detect and resolve issues quickly
Provide real-time updates and reports to management
Work closely with cross-functional teams to support daily operations
Help improve processes for better efficiency and accuracy

Fulltime

Senior Data Engineer

Adtalem is a data driven organization. The Data Engineering team builds data sol...

Location

United States , Lisle

Salary:

84835.61 - 149076.17 USD / Year

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Computer Engineering, Software Engineering, or other related technical field.
Master's Degree Computer Science, Computer Engineering, Software Engineering, or other related technical field.
Two (2) plus years experience in Google cloud with services like BigQuery, Composer, GCS, DataStream, Dataflows, BQML, Vertex AI.
Six (6) plus years experience in data engineering solutions such as data platforms, ingestion, data management, or publication/analytics.
Hands-on experience working with real-time, unstructured, and synthetic data.
Experience in Real Time Data ingestion using GCP PubSub, Kafka, Spark or similar.
Expert knowledge on Python programming and SQL.
Experience with cloud platforms (AWS, GCP, Azure) and their data services
Experience working with Airflow as workflow management tools and build operators to connect, extract and ingest data as needed.
Familiarity with synthetic data generation and unstructured data processing

Job Responsibility

Architect, develop, and optimize scalable data pipelines handling real-time, unstructured, and synthetic datasets
Collaborate with cross-functional teams, including data scientists, analysts, and product owners, to deliver innovative data solutions that drive business growth.
Design, develop, deploy and support high performance data pipelines both inbound and outbound.
Model data platform by applying the business logic and building objects in the semantic layer of the data platform.
Leverage streaming technologies and cloud platforms to enable real-time data processing and analytics
Optimize data pipelines for performance, scalability, and reliability.
Implement CI/CD pipelines to ensure continuous deployment and delivery of our data products.
Ensure quality of critical data elements, prepare data quality remediation plans and collaborate with business and system owners to fix the quality issues at its root.
Document the design and support strategy of the data pipelines
Capture, store and socialize data lineage and operational metadata

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays
Eligible to participate in an annual incentive program

Fulltime

Associate WFM Analyst, LiveCall

The Real-Time Coordinator is responsible for monitoring and managing intraday pe...

Location

United States , Peachtree Corners

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Minimum 2 years in a real-time or workforce management role within a contact center environment
Hands-on experience with Five9 or similar telephony platforms and Verint Workforce Management software
Strong understanding of contact center KPIs (ASA, SL, AHT, shrinkage, occupancy)
Proficiency in Microsoft Excel and reporting tools
familiarity with CRM systems is a plus
Excellent problem-solving skills and ability to make quick, data-driven decisions under pressure
Strong communication skills for effective coordination across multiple teams

Job Responsibility

Continuously monitor real-time call volume, queue performance, and agent adherence using Five9 dashboards and Verint WFM tools
Adjust schedules, skill assignments, and routing strategies to maintain service level agreements (SLAs)
Respond promptly to unforeseen events such as call spikes, outages, or staffing shortages by implementing contingency plans
Execute intraday schedule changes, including breaks, lunches, and off-phone activities, to align with forecasted demand
Collaborate with Workforce Manager to analyze trends and recommend adjustments to improve efficiency
Maintain accurate records of schedule changes and adherence metrics for reporting and compliance purposes
Utilize Five9 reporting tools to track agent performance, occupancy, and queue health
Generate and distribute real-time and end-of-day performance reports to leadership and stakeholders
Ensure integration and data accuracy between Five9, Verint WFM, and CRM systems
Serve as the primary point of contact for real-time operational updates to supervisors and team leads

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
three weeks Paid Time Off (PTO) in their first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

Real-Time Analyst

Helpware

Location:
Philippines , Cebu

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Real-Time Analyst

Real Time Analyst

Senior Real Time Management Team Lead

Real Time Analyst

Real Time Analyst

Senior Frontend Engineer

Real Time Analyst

Senior Data Engineer

Associate WFM Analyst, LiveCall

Real-Time Analyst

Helpware

Location:Philippines , Cebu

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Real-Time Analyst

Real Time Analyst

Senior Real Time Management Team Lead

Real Time Analyst

Real Time Analyst

Senior Frontend Engineer

Real Time Analyst

Senior Data Engineer

Associate WFM Analyst, LiveCall

Location:
Philippines , Cebu

Category:
Call Center

Contract Type:
Not provided

Job Posted:
March 04, 2026