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The Real Estate Liaison Lead will be responsible for managing global seat inventories and space utilization with focus on NAM, driving strategic transformation in real estate use, and optimizing operational costs. This role requires a proactive individual with strong analytical and project management skills to support internal businesses and collaborate with various stakeholders to enhance real estate efficiency.
Job Responsibility:
Manage the Real Estate interface, overseeing global seat inventories and space utilization information to support internal businesses
Extract and report data from real estate inventory systems (e.g., Archibus/Web Central)
Maintain and update seating, floor plan, and cost center data within Archibus, including GOCs (Global Occupancy Codes) and seat registrations
Process space request forms, Corporate Move Program (CMP) requests for moves, Citi Immigration, and RLP (Real Estate Lifecycle Planning) approvals
Drive transformational changes related to space use, seat sharing, utilization, and optimization
Develop and deliver reporting and presentations to demonstrate opportunities for reducing operating costs and enhancing real estate efficiency through precise space allocations and waste reduction
Champion the Citi Works seat sharing model, driving over-subscription targets and promoting enabling technologies
Partner with Real Estate to optimize the existing footprint to solve seat demands internally before requesting additional space
Collaborate with Citi Realty Services on strategic planning for future real estate growth and space releases to achieve cost savings
Conduct comprehensive data analysis for all real estate projects, including headcounts, real estate inventories, seat utilization, and work patterns
Provide businesses with insights into how real estate portfolio efficiency contributes to business objectives and cost reduction
Generate weekly real estate reports
Manage campus restack projects aimed at creating additional seating capacity
Coordinate and communicate all aspects of personnel moves, workplace reconfigurations, construction timelines, technology and equipment changes, and post-move support
Lead densification efforts to accommodate growth within leaner, cost-efficient footprints
Act as a primary liaison between Real Estate and the business for various real estate initiatives
Facilitate communications with Technology teams regarding the above initiatives and office seating arrangements
Coordinate with Corporate Security and Investigative Services (CSIS) and Citi Technology Infrastructure (CTI) during office changes for tasks such as badge access modifications, deployment of new technology (e.g., laptops), and provision of user lists
Collaborate with Real Estate to right-size business footprint based on utilization data
Identify and manage the reallocation of underutilized seats to other businesses
Collaborate with the RLP contact from your business to ensure the RLP tool is updated on a quarterly basis and to make corrections as needed if RLP data is inaccurate, supporting both space management and headcount forecasting
Maintain and update a SharePoint site for storing and sharing critical documents related to multiple large-scale projects
Requirements:
6-8 years of proven experience in an analytical role
Strong analytical skills with the ability to interpret complex data and generate actionable insights
Flexibility and a proactive approach to collaborating across diverse regions, readily adapting to North American time zones for seamless meeting participation
Experience with real estate inventory systems (e.g., Archibus/Web Central) is highly desirable
Excellent project management and organizational skills
Ability to communicate effectively with internal businesses and stakeholders at all levels
Excellent written and verbal English knowledge is a must
Proficiency in creating reports and presentations to convey strategic information
Familiarity with technologies promoting flexible work environments (e.g., VDI cloud computing) is a plus
Nice to have:
Real estate management, space planning might serve as an asset
Familiarity with technologies promoting flexible work environments (e.g., VDI cloud computing) is a plus
What we offer:
Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities