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The Senior Business Analyst supports the Real Estate Facilities & Maintenance (REFM) organization by turning complex operational and facilities data into clear, actionable insights for business and executive leaders. This role is not a dashboard builder, but a strategic analytics and communication partner. The Senior Business Analyst understands how dashboards and data are built, interprets results, identifies trends and risks, and translates insights into compelling stories that influence decisions across departments. The role requires a self-starter who detects nuances easily, anticipates leadership questions, and is comfortable presenting findings to senior leaders. Success in this role comes from strong judgment, executive-ready communication, and the ability to work independently in a fast-moving, cross-functional environment. The Senior Business Analyst reports to the Manager of Real Estate Strategy & Reporting and plays a visible role in how facilities performance and investment decisions are understood across the organization.
Job Responsibility
Analyze operational, facilities, environmental, and performance data to surface trends, risks, and opportunities
Identify anomalies, performance gaps, and emerging issues before they escalate
Perform ad hoc analysis to support facilities operations and investment decisions, including OpEx and CapEx spend
Translate analytical findings into clear insights and practical recommendations
Serve as a trusted partner to REFM, Business Units, and cross-functional teams
Communicate insights clearly to varied audiences, adjusting depth and framing as needed
Act as a bridge between business teams and Data & Analytics, ensuring insights align with operational realities
Reinforce metric definitions and promote consistent interpretation of data across teams
Prepare executive-ready presentations and summaries for department and senior leadership
Anticipate leadership questions and support discussions with structured analysis
Support time-sensitive requests and executive Q&A with confidence and accuracy
Ensure data is accurate, well-framed, and clearly tied to business outcomes
Own and support the effective use of existing dashboards and reports
Identify opportunities to improve clarity, usability, and relevance of reporting tools
Develop light documentation, job aids, and best practices to support adoption and consistent use
Recommend improvements that enhance insight delivery and decision-making
Requirements
Bachelor’s degree required (business, analytics, finance, real estate, or related field preferred)
5+ years of experience in analytics, business analysis, real estate strategy, finance, or a related role
Strong analytical skills with the ability to distill complex data into clear conclusions
Excellent communication and storytelling skills, including executive-level presentations
Working knowledge of Power BI (interpretation and insight generation
not dashboard development)
Strong PowerPoint and Excel skills
Highly organized, able to manage priorities independently, and comfortable working across teams
Nice to have
Experience supporting real estate, facilities, or retail operations
Experience working with large, multi-location organizations
Advanced Excel skills (pivot tables, lookups)
Experience with tools such as Power BI, Alteryx, Smartsheet, GIS tools, Google Earth, or SharePoint
Exposure to retail site strategy or trade area analysis