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Reactive Maintenance Scheduler

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360 Resourcing Solutions

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Location:
United Kingdom , Birmingham

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

28583.00 GBP / Year
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Job Description:

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive/ Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team. If you thrive in a fast paced, people focused environment, enjoy staying organised and solving problems, and value compassion and teamwork, we’d love to hear from you. This could be the start of something exciting!

Job Responsibility:

  • Plan daily work schedules using our dynamic scheduling system
  • Own the scheduling process from start to finish, considering priority, location and time while managing risks
  • Act as the first point of contact for customers and operatives, offering support via phone and email
  • Ensure accuracy and compliance by maintaining clear and detailed notes for each task
  • Contribute to contract performance by producing daily KPI reports

Requirements:

  • Experience in planning and scheduling or strong customer service background, especially over the phone
  • Driven and eager to learn
  • Thrives in a fast paced, reactive environment
  • Strong IT and analytical skills
  • Ability to follow processes and quickly adapt to new systems
What we offer:
  • Competitive base salary of £28,583 for a 37.5 hour working week
  • Monthly performance bonuses
  • Profit share scheme
  • 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
  • Pension contributions up to 5%
  • Life insurance
  • Annual pay reviews
  • Training & development opportunities
  • Health and wellbeing support via Lighthouse Charity

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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