Reactive Helpdesk Scheduler Job at DPL Group ltd (Ipswich)

Contract Support

The Contract Support will provide comprehensive administrative and operational s...

Location

United Kingdom , London

Salary:

32000.00 - 33000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Proven administrative experience in a helpdesk, contract support or facilities background
Experience in overseeing or coordinating contractors/engineers
Strong IT proficiency including Microsoft Office and CAFM/job management systems
Excellent organisational skills with a methodical approach to tasks
Strong communication skills (written and verbal) with a professional telephone/email manner
Ability to work independently, manage multiple tasks, and collaborate effectively across teams
High attention to detail and accuracy in all aspects of work
Self-motivated, adaptable, and proactive in problem-solving

Job Responsibility

Manage service department administration including report preparation, electronic uploads, and document organisation
Assist with quotations, purchase orders, and cost tracking
Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis
Maintain accurate records in CAFM/job management software and close down completed jobs with associated paperwork
Input, track, and monitor reactive and planned jobs in CAFM/job management systems
Allocate tasks to engineers and subcontractors, ensuring timely completion
Follow up on outstanding works, inspections, remedial actions, and paperwork
Support scheduling and ensure subcontractor PPMs are booked on time
Act as a point of contact for client queries via email, phone, or meetings
Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations

Fulltime

Electrical Supervisor

At GRAHAM, we are more than one of the UK’s leading Facilities Management and co...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

SSSTS or SMSTS certification
NVQ Level 3 (or equivalent) in Electrical Installation or Electrical Engineering
City & Guilds 2391 / 2394 / 2395 Testing & Inspection qualification
Current IET Wiring Regulations (18th Edition)
Demonstrable experience supervising electrical teams in commercial, industrial, or large-scale FM environments
Strong experience in electrical installation, maintenance, fault finding, and compliance testing
Good understanding of electrical systems within complex estates (e.g., campuses, hospitals, public buildings)
Excellent communication and organisational skills, with the ability to coordinate multiple jobs and teams
Competent in Microsoft Office and general IT systems for reporting, scheduling, and documentation
Full UK driving licence

Job Responsibility

Supervise and lead a team of electrical engineers delivering planned, reactive, and remedial maintenance activities across a multi-site university estate
Coordinate daily workloads, schedule tasks, allocate labour, and ensure timely completion of works in accordance with contract requirements
Support the delivery of electrical elements of lifecycle works, minor projects, and refurbishment activities, ensuring seamless integration with other trades
Liaise with the helpdesk, FM teams, and planners to prioritise work, manage job flow, and ensure accurate status updates
Ensure all electrical works comply with statutory requirements, British Standards, IET Wiring Regulations, and health & safety procedures
Carry out electrical maintenance or fault-finding tasks during peak demand or as required by operational needs
Conduct toolbox talks, site inductions, briefings, and safety checks for direct staff and subcontractors
Manage subcontracted electrical works, including performance, quality checks, safety compliance, and progress tracking
Engage with building users, academic staff, and client representatives to ensure clear communication, minimal disruption, and positive customer experience
Monitor site conditions, maintain accurate records, and document project progress, defects, variations, and completed works

What we offer

Up to 36 days paid annual leave
Excellent Company Pension
Free Life Assurance
Training and Development
Discounted Private Health Care Scheme
Discounted Gym Membership
BUPA Health Assessments

Fulltime

Contract Manager

An excellent opportunity has arisen to join one of the leading companies in the ...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

2-3 years of proactive facilities or office management experience within a corporate environment
Good understanding of key office infrastructure (HVAC, electrical, plumbing, security, cleaning, helpdesk)
Strong organisational skills
Ability to handle multiple overlapping priorities and manage own workload
Strong understanding of Microsoft office suite and in particular Excel, Word and PowerPoint
IOSH Working/Managing Safely
Excellent interpersonal and organisational skills

Job Responsibility

Oversee and manage the total fm package on site including M&E, cleaning, security, events and helpdesk
Coordinate contractor call out and attendance for all proactive and reactive works
Coordinate survey, quotation and presentation of competitive pricing for works packages as required
Assist with vendor relationship management, ensuring agreed service levels are attained
Assist with financial activities
Maintain contracts schedule and flag up expiring contracts for renewal to FM
Assist with space planning and office moves coordination
Carry out monthly office inspections and close out related actions
Coordinate ad hoc security cover with relevant contractor as required
Assist in building team processes and procedures to support consistent outcomes

Fulltime

Facilities Helpdesk Co-Ordinator

To coordinate and administer reactive and planned maintenance activities across ...

Location

United Kingdom , Preston

Salary:

12.21 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Experience in a helpdesk, facilities management, or technical services coordination role (1 year minimum)
Strong organisational and multitasking skills
IT literate - Experience using job management or CAFM systems (e.g., Simpro, Topdesk, Bigchange, Joblogic, Facilio etc)
Excellent communication – Good written & spoken English
Ability to work under pressure and manage urgent priorities
Strong attention to detail and administrative accuracy

Job Responsibility

Monitor and manage the shared helpdesk mailbox, ensuring all enquiries and job requests are logged and actioned promptly
Raise reactive and planned jobs within internal systems
Book works with site contacts in line with client requirements and SLAs
Schedule engineers and subcontractors, coordinating labour, provision of prepared RAMS, arranging materials, and access equipment (with purchasing dept)
Provide urgent response coordination for high-priority incidents (P1 & P2)
Chase subcontractors for ETAs, RAMS, reports, quotations, and invoices
Request & issue RAMS (Risk Assessments and Method Statements), once they have been approved by H&S manager
Attend internal, client, and subcontractor meetings, including weekly operational meetings
Complete and submit site-specific access documentation (e.g., Hams Lane access requests)
Request Extensions of Time (EOTs) where contractual deadlines require adjustment

Fulltime

Helpdesk Administrator

Office Angels are recruiting for an urgent, ongoing temporary Administrator role...

Location

United Kingdom , Meadowfield, Durham

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous administration experience
Strong communication skills (both phone and email)
Excellent organisational skills and attention to detail
Confident using internal systems and Microsoft Office
Able to work in a fast-paced, reactive environment
Available to start immediately and commit to an ongoing assignment

Job Responsibility

Logging reactive jobs and planned preventative maintenance (PPM) tasks onto the internal system
Monitoring a shared helpdesk inbox and actioning or escalating queries
Updating client portals with job statuses and completion notes
Taking inbound calls from clients, engineers and contractors
Scheduling and dispatching engineers
Raising purchase orders and sales opportunities
Maintaining accurate records and reporting on job performance
Providing general administrative support to ensure smooth office operations

Fulltime

Workplace Operations & Technical Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

India , Mumbai

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Deep experience in commercial real estate, skilled trades or technology
relevant experience to a new industry
ability to collaborate closely with cross-functional teams
ability to align facilities strategies with business needs
ability to ensure seamless day-to-day office operations
ability to maintain highest standards of service delivery across technical and soft services
ability to take full ownership of office technical systems (HVAC, electrical, plumbing, fire safety)
ability to conduct daily checks
ability to perform hands-on preventative maintenance tasks
ability to ensure systems run smoothly and efficiently

Job Responsibility

Collaborate closely with India Workplace Operations & Hospitality Lead and cross-functional teams to align facilities strategies with business needs
Act as the 'number 2' facilities point of contact after the Workplace Operations & Technical Manager
Ensure seamless day-to-day office operations
Maintain highest standards of service delivery across all technical and soft services
Technical Systems Management & Daily Operations - Take full ownership of all office technical systems including HVAC, electrical, plumbing, and fire safety systems
Conduct daily checks
Perform hands-on preventative maintenance tasks
Ensure all systems run smoothly and efficiently
Maintain a clean, hygienic, and spotless service environment
Preventative & Reactive Maintenance Program - Manage a comprehensive preventative maintenance schedule through regular inspections to identify and address potential issues proactively

Fulltime

Shift Engineer

The Shift Engineer forms part of the Technical team service provided under the c...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

High level electrical bias technician to maintain all LV systems in the tenant demise
Completed a recognised approved apprenticeship or Higher Education C&G or equivalent (Ideally L3 will be required for individuals undertaking Isolations for Contractors L2 will be reviewed on Merit based on the disciplines they hold)
Relevant electrical qualifications to work on LV systems
Ability to fault find LV / ELV control systems including monitoring and fault diagnostics on power quality
Isolation of Plant and management of System including Controls and pump sets
IT literate as they will be required to work in real time on a tablet
Good understanding of HVAC systems and fundamentals, including the ability to be able to operate the equipment at its full potential
This includes basic controls knowledge with the ability to diagnose and repair any non-gas related issues
Building Services Knowledge
Mechanical/ Electrical / HVAC Knowledge

Job Responsibility

Provide efficient and effective control of work services, supporting projects, operational activities, and small works across the BP portfolio
Provide support in the coordination, planning and monitoring of sub-contract works including monitoring, auditing, and enforcement of the Control of Work requirements
Responsible for the safe execution, agreed quality and timely completion of sub-contract work and to ensure that the Client & JLL requirements are adhered to at all times
Support with out of contracted hours works and manage contractors and own work load Accordingly in accordance and support from the Engineering Management Team
To be able to install and maintain new plant and equipment when required, ensure that plant faults and defects are swiftly rectified
Ensure that suitable spares are available to carry out both maintenance and reactive works and to establish estimated timescales to carry out remedial works
Mange time on Projects to suite deadlines and complete assigned tasks as stipulated by Technical Services / Project managers
React to breakdown maintenance requests within the required SLA’s
Ability to self-perform maintenance tasks
Provide emergency response OOH on site to manage the site BCP, Escalate urgent issues identified through to the Technical Services Manager

What we offer

Training and professional development will be a key part of the role and overall package, with a focus on further upskilling in areas such as Authorised Person (AP) responsibilities, isolations, and other key disciplines

Fulltime

Operations Coordinator / Scheduler

Join our dynamic team as an Operations Coordinator/Scheduler! 🚀 You'll be the h...

Location

United Kingdom , Sevenoaks

Salary:

13.50 - 18.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Commercially minded & revenue-focused
Confident in customer interactions
Experience in reactive maintenance or facilities management
Comfortable with tech and automation
Organised, accountable, and resilient

Job Responsibility

Client Engagement: Be the main point of contact for assigned clients. Speak confidently and build relationships!
Job Management: Own the entire process from booking and quoting chargeable works to allocating jobs to engineers and subcontractors.
Operational Excellence: Support delivery, close jobs, and handle invoicing efficiently.
Commercial Focus: Use AI-powered tools to quote and maximise profitability on every job.
Team Collaboration: Work alongside a vibrant team of Account Managers, Helpdesk Administrators, and an Operations Manager.

What we offer

Empowered Environment: We encourage decision-making and learning from experiences. Mistakes are part of growth!
Continuous Training: Access to our Nirvana Learning platform for ongoing development and support.
Tech-Savvy Tools: utilise advanced AI and BigChange CRM for scheduling, job tracking, and more-no more admin headaches!

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Reactive Helpdesk Scheduler

Job Description

Job Responsibility

Requirements

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