Re-Housing Pathway Officer

• Conduct face-to-face assessments with households to explore housing options and assess support needs
• Identify any risks or safeguarding concerns and make appropriate referrals to partner agencies
• Act as the main point of contact for customers, partner organisations, and internal teams
• Work alongside Homelessness Officers to ensure customers understand and progress actions within their Personalised Housing Plan (PHP)
• Maintain regular contact with customers to monitor progress and encourage engagement
• Support households in identifying suitable private rented sector accommodation
• Complete affordability checks and income/expenditure assessments
• Assist with property searches and attend viewings where necessary
• Provide practical support to ensure a smooth transition into settled accommodation
• Maintain accurate case records and documentation in line with service procedures and data protection requirements
• Ensure all interactions, actions, and decisions are clearly logged

• Strong communication skills and the ability to engage empathetically with customers facing challenging circumstances
• Experience managing a varied caseload in a housing, homelessness, or support setting
• Good understanding of homelessness legislation, temporary accommodation, and the private rented sector
• Ability to problem-solve, overcome barriers, and support customers toward positive housing outcomes
• Confident using case management systems and Microsoft Office
• Strong negotiation and advocacy skills when working with landlords and partner agencies
• Ability to work independently while managing competing priorities
• GCSE Maths and English (Grades A–C or equivalent)
• Previous experience working within housing or homelessness services

Experience supporting individuals with complex needs is highly desirable