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IKEA Logo IKEA · IT - Software Development

RCMP - Remote Analytics Specialist

Belgium, Zaventem · Job Posted May 14, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • Provide analytics to validate and support in building hypotheses, in close cooperation with global Remote Analytics, to create insights in performance and guide business decision making
  • Create and run ongoing reports specific to the country to build continuous insight into local performance and help identify areas for improvement
  • Actively analyze all relevant data sources to create accurate and compelling insights
  • Generate insights to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP to create great customer experiences and maximize business outcomes
  • Ensure close collaboration and integration with group Remote Analytics to align on common priorities and ways of working as well as to share insights
  • Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP to share actionable insights and contribute to continuous improvement

Requirements

  • Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
  • Solid Experience of analytics and how to leverage data for maximizing business impact
  • Proficiency in SQL for data querying and manipulation
  • Expertise in PowerBI for creating interactive dashboards and reports
  • Experience with BigQuery
  • General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved
  • Strong knowledge of the contact center industry and in particular its analytics functions
  • Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions
  • Good understanding of stakeholder and change management
  • Good understanding of the complexity of RCMP, as an integrated part of the business
  • Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions
  • Motivated by sharing and living the IKEA culture and values
  • Passionate about the possibilities of Data & Analytics and the value it can generate for our business
  • Motivated by staying up to date on the latest developments, tools and technologies of the rapidly changing data and analytics landscape
  • Energized by working both independently and in cross-functional teams
  • Inspired by co-creation and open for development and change
  • Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness
  • Ability to accomplish goals, complete tasks, and achieve results
  • Good written and verbal communication skills
  • Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members

What we offer

  • Competitive salary with extra-legal benefits like an extended insurance package
  • staff discount
  • an IKEA bonus based on the commercial results of our stores
  • a reward for your loyalty to IKEA (TACK pension saving program)
  • For your flexibility in the early and late hours you can count on a motivating extra on your salary
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